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Keep Getting Bsod's. . . Happening More And More Frequently.


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#1 ComputersHateMe11

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Posted 13 April 2008 - 08:30 PM

Hello and 'Thank You' in advance for any help or advice. :flowers:

I am not super informed when it comes to computers, but I do know that we have a serious problem, of some sort. The main problem is with the problem-- we can't figure out what is causing the problem to fix it! So, I guess in essence, that IS the problem. :trumpet: Sorry! Am trying to keep a sense of humor about this all.....otherwise, I might just kill the :thumbsup: computer.

We are getting BSOD's- A LOT- sometimes five or six in a day! They typically occur when on the internet and listening to music/viewing a video. The music can be either from say a Myspace page, or from our own media player. However, they are now (within the last couple of days) seeming to occur whenever they feel the urge to screw up something that you are in the middle of- have had three of them just since this morning. :cool:

We had a Malware problem, but the BSOD's started happening about two weeks before we got a trojan downloader infection, and they have continued through the removal of the malware, and even after the malware has been disposed of. (there is an http address/link at the end of this that will take you to the HJT Forum topic that took care of our malware. Thank you again, Teacup61!)




:cool: Here is what the BSOD says- the only thing that changes are the numbers at the end. . .I don't even know what those mean. I gave up writing the error codes down, they change by a few letters or numbers each time. There are two samples below.

BLUE SCREEN STOP ERROR


A problem has been detected and windows has been shut down to prevent any damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates that you might need.

If the problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. IF you need to use safe mode to remove or disable components, restart your computer, pres F8 to select advanced start up options and select safe mode.

Technical Information:
***STOP: 0x0000010D (0x00000002, 0x820D7054, 0x00000000, 0x82B69D00)

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or tech support group for further assistance.

Error report to Microsoft following this BLUE SCREEN ERROR MESSAGE!!
After restarting the computer, we have the option of sending an error report to Microsoft. Here is the contents of the error report and the technical information option that it gives you:

Error Report Contents:

Error signature:
BCCode: 10d BCP1: 00000002 BCP2: 820D7054 BCP3:00000000
BCP4: 82B69D00 OSVer: 5_1_2600 SP: 2_0 Product: 768_1

Technical information option:

The following files will be included in this error report:
C:\DOCUME~1\owner\LOCALS~1\Temp\WER4378.dir00\Mini033008-01.dmp
C:\DOCUME~1\owner\LOCALS~1\Temp\WER4378.dir00\sysdata.xml

Second error example:
Error Report Contents:

Error signature:
BCCode: 10d BCP1: 00000002 BCP2: FE717054 BCP3: 00000000
BCP4: 82BEAC70 OSVer: 5_1_2600 SP: 2_0 Product: 768_1


Technical information option:

C:\DOCUME~1\owner\LOCALS~1\Temp\WER27d9.dir00\Mini033108-01.dmp
C:\DOCUME~1\owner\LOCALS~1\Temp\WER27d9.dir00\sysdata.xml

:inlove:


Here is the computer information that I know off hand (with no peeking!) I can supply you with more on demand, as long as you can tell me where to find it! :woot:

We have a Dell Dimension 4600 (4 years old in June)
Intel Pentium 4 CPU 3.00 GHz 2.99GHz, 512 MB of RAM

OS:
Windows XP Home Edition SP2 with all known updates (as of last week, according to Microsoft update website).

We are running COMODO Firewall- the free version, and it is updated daily.

AVG 7.5 Free is our AV software and is run and updated daily.

SpyBotS&D and AdAware Installed and are run and updated daily.

Our internet provider is Alltel- through Axcess Mobile Link- we installed this in February.

Here is the HJT Forum topic link:

http://www.bleepingcomputer.com/forums/t/139279/trojan-downloader-zlob-wont-go-away/




~*~Vicki~*~

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#2 quietman7

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Posted 14 April 2008 - 06:48 AM

I see that your wraping up the malware problem after getting help from teacup61 in your hijackthis log posted here.

The symptoms you describe could be malware related or they could be due to hardware or overheating problems caused by a failed processor fan, bad memory (RAM), failing power supply, underpowered power supply, CPU overheating, motherboard, video card, faulty drivers, BIOS and firmware problems, dirty hardware, etc. If the computer is overheating, it usually begins to restart on a more regular basis. However, since this issue does not appear to be malware related then its sounds like one of the latter problems.

When was the last time you cleaned the inside of your computer? Dust restricts the airflow and prevents proper cooling. This in turn can cause overheating and faulty processor fans which can result in unexpected shutdowns, random restarts, booting problems, etc.
  • Open your machine, check all the connections and make sure the fans are all operational.
  • Remove the CPU's cooling unit and clean the fins on the heat sink that sits under the CPU with a can of compressed air.
  • Inspect the thermal compound between the CPU and heat sink as it can deteriorate over time so. You may need to remove it, scrape away the old thermal gel that makes contact with the processor, then apply a very thin coat of fresh thermal gel on the surface and fit the heat sink back in place again.
  • Feel the CPU heatsink when it powers down. It should be warm to very warm but not hot.
  • Monitor the temperature of your CPU, motherboard, hard disks, voltages, and fan speeds.
See "Cleaning the Interior of your PC" and "Getting The Grunge Out Of Your PC".

Some video cards run so hot that they have their own cooling system. If the fan fails, the video processor will not be far behind and your system may start crashing. If that is the case see "Illustrated How to Replace an AGP Video Card" and "10 things to know before buying a video card".

In regards to BSOD errors and dumps see:
"Memory Dumps in XP"
"How to read the memory dump files"

For the issue with sysdata.xml, see "Examining Errors".

Error Message: "The system has recovered from a serious error.
C:\Windows\Minidump020404-01.dmp
C:\Docume~1\Darle~1\Locals~1\Temp\Wer5E.tmp.diroo\sysdata.xml"

Solution: This error message reveals a problem with a memory dump (an inventory of the contents of computer memory; sometimes referred to as a minidump). It seems the OS created a memory dump file but forgot about it, so it's attempting to create the file again. The resulting conflict leads to a serious error and the sudden system meltdown.

The minidump error is sometimes associated with an outdated video driver (a program that facilitates communication between a hardware component and the rest of the system), so one potential solution is to download a driver update for the video card...


Look for problem entries in Device Manager and check for any updates that may be available for your drivers. Driver issues are a known source of conflicts that can cause BSODs. If you need to update a driver, a convenient place to start is at DriverGuide.com or MrDriver.com. If you're not sure how to update a driver, please read How to update a driver and How to manage devices in Windows XP.

Other Troubleshooting Tools:

Download and run Motherboard Monitor 5. If Motherboard Monitor's seems to be reporting high temperatures for your CPU check to see what your max CPU temp is from here.

You can also use NextSensor to check temperature and voltage or SpeedFan to monitor voltages, fan speed, SMART status, and temperatures. SpeedFan can help you investigate the reasons for an unpredictable reboot or for a failing hard disk as well as whether you are likely to experience temperature related issues.

There are suggestions for troubleshooting power supply, video card, CPU, RAM, MB and hard drive here and here.

You can use BurnInTest to stress test the CPU, hard drives, RAM, CD-ROMs, CD burners, DVDs, sound cards, graphics, network connection, printers, video playback. This utility works on all Windows versions to include Vista (32-bit & 64-bit).

Another option is to use Microsoft's Online Crash Analysis. The Windows Memory Diagnostic tests the RAM for errors with a comprehensive set of diagnostic memory tests or you can test your RAM with either of the following tools:

Memtest86+ and follow the instructions to Diagnose with Memtest86+.
Once a bootable disk is made, just leave it in the drive and reboot your computer. However, before rebooting, you need to enter the BIOS setup and make sure that the Boot Order is set so that your first boot device is either the floppy drive or the CD-ROM drive, depending on which type of disk you made. If necessary, change the boot order, save your changes, and exit Setup. When the machine restarts it should boot from your Memtest disk, and the program will start automatically.

Memtest86.
Download ISO images for creating a bootable Memtest86 CD-ROM or an installable from Windows/DOS to create a bootable floppy disk or usb flash drive. Read the directions under Technical Info and allow Memtest86 to run through the entire battery of tests for at least 4 full passes (or let it run overnight). Any errors indicate that there is likely a problem with your physical memory (RAM).
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#3 ComputersHateMe11

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Posted 14 April 2008 - 09:21 AM

Thank you for your reply and suggestions! :thumbsup:

Seeing as there is tons of stuff for me to do now, it will probably take me at least a few days to get through it all. . . :trumpet:

I will post back as soon as I get through all of the steps, and will let you know the outcome. :inlove:

In the meantime, pray for me and my computer, as I have a tendency to break things. . . :flowers:
~*~Vicki~*~




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