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Won't Upgrade To Sp1

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#1 Vaerli


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Posted 12 April 2008 - 09:28 PM

Recently I've been trying to upgrade a Toshiba 135-S4656 labtop to Vista SP1. It doesn't upgrade, and continually won't do it, even thought I've run a memory scan and defragmented the disc, as it said to on the page that I was directed to. I originally downloaded the pack from the microsoft web page, and after it didn't work, I left it to windows update. I've still tried it a few times since, but it still won't upgrade. I believe that it won't go to the second step, because its done most of the first one a few times.

Also, I think that every time it starts up/shuts down, it flashes a "Installing service pack" thing with the percentage like it did when it was trying to upgrade before, but then goes to the logon screen or shuts down. I think it was doing this BEFORE I even tried to install the SP1 though.

Any suggestions?

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#2 Dialga


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Posted 14 April 2008 - 02:52 AM

well your best option would be to clean reinstall vista but that would be the last thing you would do

#3 usasma


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Posted 14 April 2008 - 10:55 AM

I would first suggest checking your Event Viewer for errors around the time that you first tried to install SP1. Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter. Expand the Windows Logs and check both the Application and System log files.

Also, check the Windows Update log file for error messages. Here's a article on how to do it: http://support.microsoft.com/kb/902093
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