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Cd/dvd Drive Problem. Not Reading Cds


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#1 JazzMahn

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Posted 12 April 2008 - 01:24 PM

Am helping a friend with a Dell Dimension 3100 computer. Have installed a new 160 gig hard drive (EIDE) and installed Windows XP Home. The computer is working fine except for one problem. I thought since the drive read my Windows XP installation disk that it was functioning properly. Now I find that even though it reads DVDs it won't read CD's. I've tried both burned cds as well as professionally made audio cds and and computer installation cds.

I would sure appreciate any insight into this problem. I've worked with CD/DVD or even just CD drives that just wouldn't work but never this type of problem.

Thanks for any and all suggestions.

Steve Bell

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#2 Farbar

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Posted 12 April 2008 - 01:46 PM

Hi JazzMahn,

I am not sure about that but sometime it helps if you uninstall the CD/DVD-ROM driver (from Device Manager) and then reboot. Windows finds the new hardware and installs the latest driver.

Good luck!

#3 garmanma

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Posted 12 April 2008 - 03:51 PM

Try this tool. It has worked for others in the past
http://www.dougknox.com

If thay doesn't work you can try manually deleting the upper and lower filter keys. This is usually done when it won't read anything but it's worth a shot. It won't damage anything
http://support.microsoft.com/


{MOD Edit:Moved to more appropriate forum~~boopme}

Edited by boopme, 12 April 2008 - 03:58 PM.

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