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Computer Cannot Start


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#1 zesler

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Posted 12 April 2008 - 11:21 AM

It seems that my computer cannot start.

This started after I installed Roxio 9 XE. I have the disc and installled it on my computer, well my dad's. The installation completed and asked for a restart. So I said yes and the computer restarted. However, once it restarted Windows was having issues. I could only access My Computer, Control Panel, Explorer and MScofig. Most of the other windows services were "unavailable". The start up was 5 minutes because "install.exe" was using 99 of the cpu for that time. So I decided to restore the computer to factory settings. I tried to and it froze when it was 100%, well that's what the progress gauge said. So I turned it off and back on.
That's what I have done and it created this problem. At this time, there's nothing of the monitor and the keyboard isn't work. I can leave my computer on all day and there will still be nothing on the monitor. The power works, because the computer makes noise but the light for the on/off switch isn't on. I've tried using the recovery discs included but it doesn't work... The BIOS is set to boot from the disc, then a memory card, then the hd.

Brand:Acer
OS:Windows XP
Ram:DDR2-677 1GB
Graphics Card:256MB X700 Ati
HD:160GB
...

Test so far(works)
160HD works.
Mouse
Keyboard
Monitor
Power Supply

I hope I can fix this computer. I really don't want to buy another one....

Edited by Zero_Days, 12 April 2008 - 11:40 AM.

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#2 McStick

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Posted 12 April 2008 - 02:41 PM

So what your saying is that when you press the power button, the computer sounds like it's turned on, but the power light doesn't come on? Does the light even flash?

#3 ruby1

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Posted 12 April 2008 - 03:01 PM

may one ask from where you obtained the disc for the Roxio 9 XE and did you scan it for any nasties before you ran it?

I am hopefully wrong
but looking at this lot

http://www.google.co.uk/search?hl=en&q...earch&meta=
you may have gotten something that is not totally compatible with or runnable on your machine ??

#4 zesler

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Posted 12 April 2008 - 06:36 PM

So what your saying is that when you press the power button, the computer sounds like it's turned on, but the power light doesn't come on? Does the light even flash?

Nope, it just makes some noise.

may one ask from where you obtained the disc for the Roxio 9 XE and did you scan it for any nasties before you ran it?

I am hopefully wrong
but looking at this lot

http://www.google.co.uk/search?hl=en&q...earch&meta=
you may have gotten something that is not totally compatible with or runnable on your machine ??


My dad bought it, so I don't know. If its not even compatible, shouldn't it say that when you're trying to install it?

Edited by Zero_Days, 12 April 2008 - 06:41 PM.

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#5 caperdog

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Posted 12 April 2008 - 07:51 PM

can you enter bios? if so is hard drive recognized by bios?

#6 zesler

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Posted 12 April 2008 - 09:41 PM

can you enter bios? if so is hard drive recognized by bios?

Nope. No screen output at all. Hard drive does work though. I pulled it out and tested it on another comp.
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#7 powerjuce

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Posted 13 April 2008 - 07:39 AM

hey zero_days

If you can't get anything you should probably wipe your computer.

try this
DBAN
Burn it onto a cd and see if your cd will boot of a cd.

#8 ruby1

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Posted 13 April 2008 - 07:41 AM

can you enter bios? if so is hard drive recognized by bios?

Nope. No screen output at all. Hard drive does work though. I pulled it out and tested it on another comp.

I had this on a computer at work that I thought had had enough and given up the ghost; have you checked the power supply to the monitor?are all the leads pushed in appropriately and correctly ??

#9 zesler

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Posted 13 April 2008 - 10:54 AM

can you enter bios? if so is hard drive recognized by bios?

Nope. No screen output at all. Hard drive does work though. I pulled it out and tested it on another comp.

I had this on a computer at work that I thought had had enough and given up the ghost; have you checked the power supply to the monitor?are all the leads pushed in appropriately and correctly ??

Well, the hard drive cable was loose. The power light is on now. It wasn't the power supply, it was a loose hard drive cable. I don't know how it could have gotten loose though. Thanks!

My only issue now is getting to the Windows XP screen. Its stuck trying to restore system default... I think its working now..

Edited by Zero_Days, 13 April 2008 - 11:42 AM.

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#10 caperdog

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Posted 13 April 2008 - 02:01 PM

things are looking up ---- tell us how its going

#11 zesler

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Posted 13 April 2008 - 09:22 PM

The software on the computer keeps on freezing so I can't restore it... I'm asking the company and seeing what they can do. Basically it loads up with a screen. It askes for a password to restart. I input the password. It freezes.
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#12 hamluis

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Posted 14 April 2008 - 10:39 AM

Do you have a MS XP CD?

Hard to repair an XP system without one...

Louis

#13 zesler

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Posted 15 April 2008 - 08:12 PM

Do you have a MS XP CD?

Hard to repair an XP system without one...

Louis

Yeah, I'm guessing I should do a clean install with it right?
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#14 hamluis

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Posted 15 April 2008 - 09:17 PM

Well...you can always try a repair install, nothing to lose. A clean install is the ultimate resort for me, after all else has failed.

You might also take a look in Event Viewer for clues, if you can boot into XP.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis

#15 zesler

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Posted 16 April 2008 - 08:30 AM

Well...you can always try a repair install, nothing to lose. A clean install is the ultimate resort for me, after all else has failed.

You might also take a look in Event Viewer for clues, if you can boot into XP.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis

It seems that there is no partition for me to install Windows in.... The main hard drive died....

At this time: trying to re-install windows on an external/ another internal

The hard drives aren't showing up.

BSOD Trying to find HD...

Problem caused by setupdd.sys

PAGE_FAULT_IN_NONPAGED_AREA

Techical Info

*** STOP: 0x00000050 (0xE531C9F8, 0x00000000, 0xF77BA9A8, x00000002)

*** setupdd.sys - Address F77BA9A8 base at 0x77930000, Datestamp 41107c8f

Edited by Zero_Days, 16 April 2008 - 09:00 AM.

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