Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Randomly Shutdown. Then Restarts. Now Is Fine.


  • Please log in to reply
3 replies to this topic

#1 trashcan7

trashcan7

  • Members
  • 402 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:50 PM

Posted 11 April 2008 - 01:59 PM

I've had a previous problem http://www.bleepingcomputer.com/forums/t/141283/computer-crashes-after-reviving-from-standby-or-hibernate/ (still not fixed)
This is a brand new computer with 2gb RAM, no new software or hardware, i have run virusscans and chkdsk.
But just today, in the middle of whatever, the computer just randomly shut off without warning. I pushed the power button, and it booted up, but in the middle of the process, the welcome screen, it randomly restarted without warning! I turned on the computer again and it's working just fine. What could be wrong?

BC AdBot (Login to Remove)

 


m

#2 Billy O'Neal

Billy O'Neal

    Visual C++ STL Maintainer


  • Malware Response Team
  • 12,301 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Redmond, Washington
  • Local time:12:50 PM

Posted 11 April 2008 - 02:46 PM

Hello, trashcan7.

I need to gather some more information from your system event log in order to help you on this. Please follow the following instructions to send me the log:
  • Please download Bill's Debug Report Tool and save it to your desktop.
  • Double click the downloaded file.
  • When asked to generate a report, select yes.
    • A file (BillReport.7z) will be created on your desktop.
  • Go to http://billy-oneal.com/fileUpload
  • Next to "Please choose a file:", click browse and select the report file on your desktop.
  • Under BC.com username, enter yours.
  • Click upload and wait a moment.
These logs are an average of 300k in size, so it may be a moment before the site responds.

Have a nice day,
Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
Posted Image

#3 caperdog

caperdog

  • BC Advisor
  • 954 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nova Scotia
  • Local time:03:50 PM

Posted 13 April 2008 - 03:06 PM

sounds like it is overheating --- if its brand new take problem to seller

#4 Billy O'Neal

Billy O'Neal

    Visual C++ STL Maintainer


  • Malware Response Team
  • 12,301 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Redmond, Washington
  • Local time:12:50 PM

Posted 13 April 2008 - 05:26 PM

Thanks for the report, Trashcan7!

Your problems seem to be caused by a buggy network driver.
Does your machine fit the following models?

ThinkPad R50, R50e, R50p, R51, T40, T41, T41p, T42, T42p, X31, X32, X40, X60, X60s, X60 Tablet

If so, download and install this updated one from Lenovo's website, and see if the problem happens again.
http://www-307.ibm.com/pc/support/site.wss...ocid=MIGR-62922

For other helpers: This is the analysis of trashcan7's latest minidump:

Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\User\Desktop\Minidump\Mini040708-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: c:\symbols\xpsp2
Executable search path is: 
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Mon Apr  7 22:17:38.421 2008 (GMT-4)
System Uptime: 0 days 3:47:15.097
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Loading Kernel Symbols
...............................................................................................................................
Loading User Symbols
Loading unloaded module list
................
Unable to load image NDIS.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NDIS.sys
*******************************************************************************
*																			 *
*						Bugcheck Analysis									*
*																			 *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 40000080, {89c76130, 89742cd8, ba4d3bb8, 1}

Unable to load image e1e5132.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1e5132.sys
*** ERROR: Module load completed but symbols could not be loaded for e1e5132.sys


Probably caused by : e1e5132.sys ( e1e5132+21f8 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*																			 *
*						Bugcheck Analysis									*
*																			 *
*******************************************************************************

BUGCODE_ID_DRIVER (40000080)
This is the NDIS Driver Bugcheck for Windows 2000 and Windows XP.
For Windows Server 2003 and later, see 0x7C, BUGCODE_NDIS_DRIVER.
DESCRIPTION
The meaning of the bug check parameters cannot be determined by examining the
parameters alone.  You must also examine the text of a DbgPrint message.
For details, see either the debugger documentation or the DDK documentation.
Arguments:
Arg1: 89c76130
Arg2: 89742cd8
Arg3: ba4d3bb8
Arg4: 00000001

Debugging Details:
------------------




CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x40000080

PROCESS_NAME:  Idle

LAST_CONTROL_TRANSFER:  from b9d74921 to 804f9f13

STACK_TEXT:  
ba4d3af4 b9d74921 40000080 89c76130 89742cd8 nt!MmDeleteKernelStack+0x8b
ba4d3b54 b971c1f8 89c76130 ba4d3bb8 00000001 NDIS!ethFilterDprIndicateReceivePacket+0x5fd
WARNING: Stack unwind information not available. Following frames may be wrong.
ba4d3b70 b972635c 89bcc980 ba4d3bb8 00000001 e1e5132+0x21f8
ba4d3b90 b9728b3d 89b1fbe0 00000000 ba4d3bb8 e1e5132+0xc35c
ba4d3cc8 b9722341 019c5000 00000001 00000001 e1e5132+0xeb3d
ba4d3d04 b971b371 009c5000 ba4d3d28 b9d69f09 e1e5132+0x8341
ba4d3d10 b9d69f09 89bcc980 8055b0a0 ba3389c0 e1e5132+0x1371
ba4d3d28 805451ff 899c5b24 899c5b10 00000000 NDIS!ndisMDpcX+0x21
ba338980 00000000 ba4d8000 00119225 00000000 nt!WmiTraceMessageVa+0x166


STACK_COMMAND:  kb

FOLLOWUP_IP: 
e1e5132+21f8
b971c1f8 ??			  ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  e1e5132+21f8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: e1e5132

IMAGE_NAME:  e1e5132.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  461fe440

FAILURE_BUCKET_ID:  0x40000080_e1e5132+21f8

BUCKET_ID:  0x40000080_e1e5132+21f8

Followup: MachineOwner
---------


Good luck!
Billy3

EDIT: Forgot to paste in the driver link.

Edited by Billy O'Neal, 13 April 2008 - 05:27 PM.

Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users