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Am I Infected? What Do I Do?


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5 replies to this topic

#1 oblivious

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Posted 11 April 2008 - 06:26 AM

Hi,

Kinda new and I want to ask what could I do with these:

1) I have Symantec as my antivirus and whenever I start up there'll be this pop-up of Symantec saying that there's a Bloodhound.Packed.Jmp detected. It happens every start-up and I can't show hidden files because of this.

2) Every start-up as well, there's a pop-up that says :

Posted Image

Really need help, thank you :thumbsup:

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#2 DaChew

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Posted 11 April 2008 - 06:47 AM

http://www.bleepingcomputer.com/forums/ind...st&p=783044

the inability to show or view hidden files might indicate a new virus, I would be careful with this one, google lead me to a lot of threads just in the last few days and no solutions

I can't show hidden files because of this.


several citing this problem

Edited by DaChew, 11 April 2008 - 06:48 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#3 oblivious

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Posted 11 April 2008 - 07:28 AM

Thanks for the reply :thumbsup:

I'm thinking of posting my HJT log for number 1.

Thanks again!

#4 DaChew

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Posted 11 April 2008 - 08:37 AM

you might want to do the rename hijackthis trick, I did as a matter of course
Chewy

No. Try not. Do... or do not. There is no try.

#5 quietman7

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Posted 11 April 2008 - 09:51 AM

MyWebSearch and MyWay are Internet Explorer toolbars often bundled with "free software" offered by third party software vendors. You can read more about it here. MyWebSearch and MyWay were pre-installed on new Dell computers starting in November 2004. Read here and here.

Dell had a link to "What is the Dell MyWay Home Page?" but it is now redirected to this page which has a link to The "Dell My Way" Home Page. Dell now uses the "Dell Search Assistant" where they address many of the same concerns previously addressed in the redirected link.

Some anti-virus and security programs detect/remove the toolbar and some if its related files as malware. When that occurs, it's not unusual to receive a "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Reboot your computer and see if the startup error returns.
However, you may just want to uninstall the toolbar. If so and you are using a Dell Computer, please follow Dell's "My Way Search Assistant removal instructions".

If you don't have a Dell computer please do this:
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs. From within Add/Remove Programs highlight "MyWebSearch" and select Remove.
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#6 Orange Blossom

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Posted 11 April 2008 - 10:10 AM

Hello oblivious,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/141241/infected-with-bloodhoundpackedjmp/ Because you have this log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log. If you have any questions, do not hesitate to send me a PM.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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