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Unable To Start Comp


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#1 funnytim

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Posted 11 April 2008 - 02:25 AM

Hi,

I'm having a problem w/ my computer..

It was working fine yesterday, but today, when i tried to start it up, it locks after the "XP loading screen" (black screen).

I could boot into safe mode, and tried doing a system restore, but didn't help.

I did a chkdsk, and now (last time i tried) it boots into windows, but it's slower than usual, and i get the "usb device malfunctioned" for pretty much everything connected via usb (printer, webcam, finger print reader).

Also did a virus scan, and there was only one "suspicious" item in IE cache, which i quarantined.


When i tried shutting down moments ago, it froze on the "windows is shutting down " screen too (but the mouse, keyboard, still worked).


I don't think i installed any new software, and definitely no new hardware. It's probably software problem somewhere?


Thanks.

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#2 Albert Frankenstein

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Posted 12 April 2008 - 08:19 AM

Let's see if I understand your issue:

Is this correct?: When booting normally you see the Windows splash screen, and then the screen goes dark (black) and the computer does not complete it's booting up? But, you are able to boot into safe mode ok.

If that is correct, it sounds a lot like an issue with the video driver.

Another test is to boot into safe mode, lower the screen resolution setting in Windows. Reboot normally. Does it boot now? If so, change ( increase) the resolution while booted in Windows normally. Does this work?

Update the video driver. Boot into safe mode, go on line to download the latest video driver for your computer. Install it. Reboot.

This might resolve the issue. But it would be nice to know more about your computer. What are the specs? Is it a laptop or desktop? Is there a video card or on board video, or both? The answer to all of those questions will help in knowing where to go next with this issue.

EDIT: Another idea is to disconnect everything unneeded from the computer - printers etc. Boot. Does this work? If not, remove everything else, such as take the computer down to one stick of ram, disconnect all optical drives, floppys, etc. Remove all but one hard drive, etc. Then try booting. Does it work better now? If so, then reconnect one piece of hardware at a time and retest.

Edited by Albert Frankenstein, 12 April 2008 - 08:22 AM.

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#3 Corie

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Posted 12 April 2008 - 08:21 AM

you should go into safe mode then system restore to restore ur last good settings

#4 funnytim

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Posted 12 April 2008 - 06:09 PM

Hey "Albert Frankenstein",

Yes, you're correct w/ my situation.

I tried lowering the screen resolution settings (in safe mode), but it didn't fix it.

My video card is ATI Radeon 9550. I downloaded the latest driver, but when i tried to install, i get "Setup did not find a compatible driver. Setup will now exit" error. (i did this during safe mode).


Sry, i didn't tell you about my computer. It's a desktop, has video card + on board (but im using video card: radeon 9550), 256MB ram (yea it's my old comp), AMD processor.

One thing funny though, i had my XP CD in the cd drive yesterday, and when i selected safe mode, it read some files off the cd, and the comp booted. I took out the CD, restarted, (started up normally) and although it was slow, it still worked.

But today, it won't start normally, only in Safe Mode.


I remember the computer installed 6 updates a few days ago (i think it was tuesday). The next day (wednesday) the computer worked fine, but since then, it won't budge.


ANd to Corie,

I could boot into safe mode, and tried doing a system restore, but didn't help.

Please actually read my post first.


Thanks.


Edit: tried running registry booster, but didn't work either.

Edited by funnytim, 13 April 2008 - 12:07 AM.


#5 Albert Frankenstein

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Posted 13 April 2008 - 08:03 AM

I would next remove the video card, and just use the on board video. Will it boot normally now? If so, then it is an issue with either the video card, or more likely the driver.
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#6 funnytim

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Posted 13 April 2008 - 08:46 PM

But it was working fine before....I never updated my drivers or anything..

Last time i opened the case of the computer was when i upgraded the ram...which then lead to problems and took me a long time to fix. I don't fancy taking smth apart from the computer again unless there's nothing else.

So...could there be anything else wrong?

Thanks.

#7 usasma

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Posted 15 April 2008 - 07:00 AM

Were there any errors found by chkdsk? Did you fix them? If you did fix them, please run chkdsk again and see if it picks up more errors. If it does, then this would cause me to suspect your hard drive. You can download a free diagnostic utility from the website of the manufacturer of your hard drive to verify this.

As for the video drivers not installing, please check in Device Manager and verify that the card is listed as a Radeon 9550. To do this, go to Start...Run...and type in "devmgmt.msc" (without the quotes) and press Enter. Click on the + sign next to Display Adapters and check what it says. Presuming that it does say Radeon 9550 and that you're using 32 bit Windows, use Option 2 at this link to download the driver: http://game.amd.com/us-en/drivers_catalyst...p=xp/radeonx-xp

There's 2 reasons for doing this, one is to ensure that you've got the correct driver and, two, to try another download in case the first one was corrupted.

Normally in XP, the cause of a black screen after the Windows splash screen is due to video drivers not working properly. In most cases this is merely a problem with the driver, but in some cases can be caused by other things (such as the hard drive or file system starting to fail, a broken video card, or even a problem with the motherboard). Getting video drivers installed is essential for troubleshooting this issue.
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#8 funnytim

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Posted 15 April 2008 - 09:12 PM

It happened last time too ...that after i do a chkdsk, the computer will boot + run in normal mode. However, it seems to operate much slower. Also, the usb devices aren't recognized.
What happened last time was the computer would run even after a couple of restarts, but if i turn it off eg. overnight, the next day, it won't work.


In device manager, it recognizes my card, but I still get the "Setup did not find a compatible driver. Setup will now exit" error.


Edits: USB now works. I've also successfully installed the latest video drivers in "normal" mode. I'll see how the computer runs now.

Edited by funnytim, 15 April 2008 - 11:07 PM.


#9 funnytim

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Posted 19 April 2008 - 03:16 PM

It worked for a few days (i managed to somehow boot into XP regularly), after re-installed the video driver.

But this morning it won't start up again (even tho it was working fine yesterday, and i didn't install anything on it).


EDIT: wait, maybe windows did install some updates on it last night. I vaguely remember before when i clicked "turn off computer", it wanted to install updates, then shutdown. I had been clicking on "dont install" for the past few days, but maybe i clicked the regular "turn off" yesterday....Could that be it??

Edited by funnytim, 19 April 2008 - 03:18 PM.





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