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XP CD ROM


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#1 ForeverYoung

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Posted 22 March 2005 - 09:38 PM

I'm trying to help my sister-inlaw with her Dell windows XP computer. She took her computer to a specialist to have the hard drive reformatted because it wouldn't boot up & there was alot of spyware & a couple viruses & trojans on it. When she got it back, her CR writer wasn't working. I looked in the device manager & there was a red X beside it where it listed hl-dt-stcd-rwgce-8481b , I figured it needed a driver. By the time I actually got to the computer myself, the drive wasn't working at all so the driver I "thought" that might work...& I had it on a CD...well....we couldn't even install it to see if it was the right driver. I looked in her device manager again & the whole CD-ROM disappeared! I did a seacrh to find the CD-ROM driver & it came up, then I rebooted & it disappeared again! Again & again I tried & it disappeared after reboot. So, I figure I need the driver for that also. I got the numbers for that one too but not sure after searching which one is the right driver & how could it be installed after I find the right driver? Can I email it to her & which drivers are the right ones? HL-DT-ST CD-ROM GCR-8481 & hl-dt-stcd-rwgce-8481b.

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#2 shootertec

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Posted 23 March 2005 - 01:59 PM

I bought a Dell (used) from eBay for my wife and we had the same issue.

I reformatted the HD because it was someone else's before I got it and wanted to start fresh. I found out later that somehow the bios was changed and the computer was told to never look for a CD-Rom.

I had tech support help me turn the right thing on in the bios, and it did see it, but I was never able to get it to work right nor get the updated driver for it installed. It was a CD/DVD reader writer combo, but it could only read CDs, not DVDs, nor be able to write to either a CDr or DVDr.

Unfortunately in the end I was so upset, that I returned the computer to the eBay seller and got a refund. I ended up buying a NEW Dell (on eBay still) that has 3 years tech support and 2 years in home support.

I know this doesn't really help you, but I can relate to the problem. Sounds very similar considering I had just formated the hard drive as well before we started losing system components.

Plus it's just nice if someone at least acknowledges you after a posting. Good luck.

#3 Enthusiast

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Posted 23 March 2005 - 04:13 PM

Since she has already paid a professional to reformat her drives and reinstall her op system I suggest she take it back and get them to reinstall the op system so everything that is supposed to work actually works.

Normally you can get Windows to find and reinstall corrupted or bad drivers by deleting the devices in the hardware manager then rebooting. Windows will find the equipment and prompt you through the driver install.

Look up the latest drivers for whatever is failing and save them to where you can navigate to them before you do the above.

#4 ForeverYoung

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Posted 27 March 2005 - 07:38 PM

That's the problem, it's NOT in the hardware manager. I can bring it up & get it in the hardware manager, but when I reboot it disappears. However, I did find something that might help when I get back with her to try it again.
http://reviews.cnet.com/5208-6122-0.html?f...essageID=446803




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