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Vista Updates, Now Mouse Doesnt Work


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#1 mateojack100

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Posted 09 April 2008 - 03:21 PM

Yesterday, on April 8th. I turned off the computer before I went to bed and it wanted to install the updates, so I was like, no harm in that right? Wrong. I got home from school today and my mouse didn't respond, no cursor or anything. Its not my USB ports because the mouse lit up on the bottom. I tried another mouse to see if it was the mouse and it didnt work either. I had a feeling it was vista. I dont know if it was the updates for sure, but it might have something to do with it.

Plz respond.

PS. Im on my other computer right now.

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#2 Billy O'Neal

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Posted 09 April 2008 - 03:44 PM

There seem to be many people with mouse problems after the vista update last night...
You're not alone :huh:

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#3 mateojack100

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Posted 09 April 2008 - 03:54 PM

phew! thanks. i was hoping not.

#4 Billy O'Neal

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Posted 09 April 2008 - 04:04 PM

Alright.. this is out of my field, but for any helpers, these were the updates put out for the April "Patch Tuesday"

Here are the new security updates:
•

MS08-018 - addresses a vulnerability in Microsoft Office (KB 950183)
•

MS08-019 - addresses a vulnerability in Microsoft Office (KB 949032)
•

MS08-020 - addresses a vulnerability in Microsoft Windows (KB 945553)
•

MS08-021 - addresses a vulnerability in Microsoft Windows (KB 948590)
•

MS08-022 - addresses a vulnerability in Microsoft Windows (KB 944338)
•

MS08-023 - addresses a vulnerability in Microsoft Windows (KB 948881)
•

MS08-024 - addresses a vulnerability in Internet Explorer (KB 947864)
•

MS08-025 - addresses a vulnerability in Microsoft Windows (KB 941693)

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#5 I_am_CanadianEh?

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Posted 10 April 2008 - 09:50 AM

You're not alone


Definitely, not alone....see this thread, created yesterday:
http://www.bleepingcomputer.com/forums/t/140810/windows-update-kb938371-causing-conflict-with-mouse-driver/

Yet another bad patch??

#6 firewolf

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Posted 11 April 2008 - 02:52 PM

Hi!
I´ve got pure Microsoft Wireless Notebook Optical Mouse. Vista Business did yesterday *THAT UPDATE*.
Also facing the same problem - no mice work after that. Tried 3 different mice, none of them work.
MS guys should better fix this s**t before i go back to Win XP.
This isnt the first time when problems occur under Vista.
Why the f*** did they do Vista so much different from XP ????

P.s.
I tried to uninstall those updates mentioned above, then restarted Vista using "last good configure"
(before Windows is loading press F8). I see two chances - wether new updates will fix this issue or i must format C

Edited by firewolf, 11 April 2008 - 04:39 PM.


#7 firewolf

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Posted 14 April 2008 - 01:35 PM

Any luck?

#8 mateojack100

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Posted 14 April 2008 - 09:00 PM

I did a restore point and put it back to where i updated it and it worked fine.

#9 firewolf

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Posted 15 April 2008 - 11:53 AM

nah, lucky You!
I have turned off System Restore because of my 20 Gb hard drive. Also I have heard that it makes computer bit slower because restore point takes recources both from HDD and CPU. And since i have laptop, i`ve turned off all thing that i dont need

Wonder if it is possible to install Windows Vista unlimited times (when registering thru network)??

Edited by firewolf, 15 April 2008 - 11:25 PM.


#10 mateojack100

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Posted 15 April 2008 - 02:28 PM

Im not sure. you may just have to wait til MS gets around to it.

#11 musical_tiger29

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Posted 19 April 2008 - 05:44 AM

Lucky you.... After the update my cursor vanished, my touchpad doesn't respond and neither does the keyboard. Safemode didn't help either and like firewolf my system restore is disabled. I think my only option is reinstalling Vista... hopefully it'll work and repair the damage. Oh did I mention I hate Vista?

#12 firewolf

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Posted 19 April 2008 - 02:30 PM

Surfing around Microsoft page, found similar discussion about this topic:
http://www.microsoft.com/communities/newsg...p;sloc=&p=1

People have managed out, that "the bad guy" is update KB938371 !!!! Although this fact doesnt help us anymore. Uninstalling this is useless. It has already overwritten Windows files. I wonder what files were changed by this update... maybe this helps to solve the problem by copy-paste these files/regKeys manually....

Edited by firewolf, 19 April 2008 - 02:32 PM.


#13 Dialga

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Posted 19 April 2008 - 06:38 PM

have you tried another USB port or gone to device manager in the control panel under hardware and sound and tried to uninstall it and put your mouse back in see if it installs the drivers for it or it even sees it's actually plugged in just think that it might of been windows done something to the mouse driver or USB port
although i never got this problem its worth a try :huh:

#14 Monty007

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Posted 19 April 2008 - 07:38 PM

Lucky you.... After the update my cursor vanished, my touchpad doesn't respond and neither does the keyboard. Safemode didn't help either and like firewolf my system restore is disabled. I think my only option is reinstalling Vista... hopefully it'll work and repair the damage. Oh did I mention I hate Vista?


Have you tried to uninstall the update through add and remove programs.(then reboot) Here is a link to key board short cuts if anyone is interested. http://www.cantoraccess.com/keyaccess/keyaccessfaq.htm#c3
MCP
MSDST

#15 firewolf

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Posted 21 April 2008 - 03:43 AM

I think that uninstalling is impossible, because Windows system files are overwitten (read: "updated").




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