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Downloaded New Antivirus Program And Can't Begin To Figure Out What's Going On


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#1 ritap

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Posted 09 April 2008 - 03:10 PM

I have Windows XP 2005 which had the Norton Security pack with McAfee Firewall and McAfee Anitivirus. The antivirus expired. Oops on my part. I purchased and downloaded The Shield Deluxe 2008. Immediately I had windows popping up that stated - Detected: Riskware: Invader and messages of processes trying to inject into other processes. I have no clue what this means or the action to take. Is anyone familiar with this? I uninstalled the McAfee antivirus from Add/Remove. I don't know if I should uninstall The Shield or if it is actually working. Is there hope? :thumbsup:
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#2 DaChew

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Posted 09 April 2008 - 03:27 PM

http://www.siteadvisor.com/sites/pcsecurityshield.com

you have been taken advantage of, now we need to see what they put on your computer
Chewy

No. Try not. Do... or do not. There is no try.

#3 ritap

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Posted 10 April 2008 - 01:39 PM

Finally spoke to tech w/pcsecurityshield. He gave me the uninstall tool for Norton and McAfee. As I have the Norton Security Center as well as McAfee Security Center w/firewall plus do I uninstall all files before re-installing The Shield? One tech emailed that I should only remove the antivirus program and no others. Who's correct? I'm not certain I really want to continue with The Shield, way too technical for me to understand. Gives me the pip. Surely there's something I don't have to be so interactive with, yes? At this point I feel very vulnerable and need some ideas. : :thumbsup:
ritap :

#4 DaChew

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Posted 10 April 2008 - 02:00 PM

I really haven't found any legitmate source that endorsed "the Shield", it's advertising and testimonials have made me very skeptical.

By all means try to clean up Nortons and McAfee, there are plenty of guides on the web, I am not a supporter of protection suites, they have some use? Nortons and McAfee both do a good job if you can stand the performance hit. Even then you need some extra layers of protection that supplement them.

McAfee Security Center w/firewall would have been my choice for all-in-one protection

Why not try a test of shields, do a scan and save a log.

  • Please download Malwarebytes' Anti-Malware and save it to a convenient location.
  • Double click on mbam-setup.exe to install it.
  • Before clicking the Finish button, make sure that these 2 boxes are checked (ticked):
    • Update Malwarebytes' Anti-Malware
      Launch Malwarebytes' Anti-Malware
  • Malwarebytes' Anti-Malware will now check for updates. If your firewall prompts, please allow it. If you can't update it, select the Update tab. Under Update Mirror, select one of the websites and click on Check for Updates.
  • Select the Scanner tab. Click on Perform quick scan, then click on Scan.
  • Leave the default options as it is and click on Start Scan.
  • When done, you will be prompted. Click OK, then click on Show Results.
  • Checked (ticked) all items and click on Remove Selected.
  • After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest.
post both logs without cleaning or removing anything

Edited by DaChew, 10 April 2008 - 02:02 PM.

Chewy

No. Try not. Do... or do not. There is no try.




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