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No Sound After Hard Drive Upgrade


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#1 j54ams

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Posted 08 April 2008 - 04:19 PM

I'm trying to help my sister get her sound back. Her computer was built for her by a friend who later installed a larger hard drive for her and transferred all from the smaller hard drive to the larger one. She has had no sound since for WPM, Real Player nor Quicktime. She can't play music from the hard drive nor cd-rom drive. The Device Manager has everything working properly. I uninstalled the sound device and let windows reinstall at start up but it did no good. Checked everywhere to make sure nothing was muted. Speakers are also OK. She has onboard Sound Max on an ASUS K8V-MX motherboard. She does have the windows system sounds but no other sound. Did something get short circuited in the transfer process? Is there other sound drivers to install that Device Manager doesn't find? Or, will a clean install be her only option? It has Windows XP Home SP1 with SP2 update.
Thanks in advance!

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#2 garmanma

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Posted 08 April 2008 - 06:07 PM

You might try reinstalling the driver from here
http://support.asus.com/download/
It's a 754 socket, just in case you didn't know

Edited by garmanma, 08 April 2008 - 06:08 PM.

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why won't my laptop work?

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#3 j54ams

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Posted 08 April 2008 - 06:39 PM

OK, I'm a moron. I went there but don't know what to download.

#4 j54ams

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Posted 08 April 2008 - 06:51 PM

Is this what she needs?
Version 5.12.01.5150 2005/08/09 update
OS Win98SE / WinME / Win2K / WinXP / Win2003
Description SoundMax Audio Driver V5.12.01.5150 for Windows 98SE/Me/2000/XP/2003
File Size 27.2 (MBytes)
Download from Global USA Europe China Japan

#5 garmanma

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Posted 08 April 2008 - 07:13 PM

That should work :thumbsup:
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#6 j54ams

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Posted 08 April 2008 - 07:42 PM

Thanks, I'll try it when I get a chance to get to that computer!

#7 j54ams

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Posted 09 April 2008 - 02:45 PM

I installed the drivers and it either didn't work or I did something wrong. So, will a clean install of Windows get the sound back?

#8 garmanma

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Posted 09 April 2008 - 04:29 PM

What method did you use to install the new driver?
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#9 j54ams

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Posted 09 April 2008 - 06:29 PM

After unzipping and saving to a folder on the desktop, I opened it and found the setup file and ran that. I tried to do it from the device manager and I couldn't get it to install that way.

#10 j54ams

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Posted 11 April 2008 - 10:13 AM

Can anyone tell me if I did that right or if there is another way to try?

#11 garmanma

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Posted 11 April 2008 - 01:44 PM

Try uninstalling the driver again and reboot. When Windows searches for the driver, point it towards the one on the Desktop
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#12 j54ams

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Posted 11 April 2008 - 02:18 PM

Thanks, I'll try that the next time I get there.

#13 j54ams

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Posted 22 April 2008 - 03:17 PM

I was doing some more checking on my sister's computer and found that she has sound for everything except anything to do with Windows Media Player or Real Player. She can't play music nor video files in either one. Music CD's won't play either. Does anyone have any suggestions as to the cause for this?

#14 garmanma

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Posted 22 April 2008 - 04:27 PM

1. Click Start and then Run.
2. Type dxdiag in the box and click Ok. Then, please click Yes.
3. This will open the DirectX Diagnostic Tool window.
4. Click Music tab and then click TestDirectMusic and then you should hear a music coming from the system. Click Ok to discontinue the music.
5. Click Sound tab and then click TestDirectSound and then click Yes and now you should hear a sound coming from the computer.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#15 j54ams

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Posted 22 April 2008 - 06:44 PM

This is odd........she didn't have a sound tab at all!!!!!!!!




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