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Internet Explorer Shuts Down


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8 replies to this topic

#1 Paulrenno

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Posted 08 April 2008 - 12:46 PM

Can someone help me please.

I am suddenly having problems with IE shutting down unexpectently. No warning, nothing. I can be online, then suddenly Im back to the desktop.
The PC doesnt reboot at all, the problem is just Internet Explorer.

I have Win XP Home SP11
IE 6
Zone Alarm free
Avast free
Windows Defender
Spywareblaster
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Superantispyware

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#2 Billy O'Neal

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Posted 08 April 2008 - 12:53 PM

Hello, Paulrenno.

I'd like to help you, but before I can I need to gather some more information.

Please go to Start -> Run and type in
compmgmt.msc

On the tree diagram on the left pane, expand the Event Viewer.
Right click on each log, select "Save log file as..." and save each with a unique name to your desktop.
Finally, go to http://billy-oneal.com/fileUpload/ and upload each of the event logs.


Please reply here if you have any questions ;)

Billy3
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#3 Budapest

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Posted 08 April 2008 - 04:29 PM

Have a look in the Event Viewer for any errors at the time IE shuts down.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories (Application, Security, System and Internet Explorer).

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#4 Paulrenno

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Posted 09 April 2008 - 12:48 AM

The Event ID is 59 and the source is 'Sidebyside'

is that enought info?

#5 Budapest

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Posted 09 April 2008 - 02:00 AM

What does it say in the description box?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 Paulrenno

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Posted 09 April 2008 - 04:05 AM

Sorry, Im just at work at present, but I will post the description tonight - thanks for your patience.

#7 Paulrenno

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Posted 09 April 2008 - 01:05 PM

Thanks for your patience.

I have copy and pasted the Error Log;

Error 08/04/2008 18:32:26 SideBySide None 59 N/A HOME-MTK4MDDKRQ
Error 08/04/2008 18:32:26 SideBySide None 59 N/A HOME-MTK4MDDKRQ
Error 08/04/2008 18:32:26 SideBySide None 32 N/A HOME-MTK4MDDKRQ
Information 08/04/2008 18:27:57 Service Control Manager None 7035 paul HOME-MTK4MDDKRQ
Error 08/04/2008 18:26:46 SideBySide None 59 N/A HOME-MTK4MDDKRQ
Error 08/04/2008 18:26:46 SideBySide None 59 N/A HOME-MTK4MDDKRQ
Error 08/04/2008 18:26:46 SideBySide None 32 N/A HOME-MTK4MDDKRQ

I have looked at the descriptions:
one was: 'General Acivation Context failed for C:Doc and Settings\Application Data\HouseCall6.6\MFC8OU.DLL. Reference error message.' * note: I was trying to do a scan with Trend Micro House Call at this point when IE6 closed.

another one was: 'Resolve Partial Assembly failed for Microsoft VC80.MFCLOC. Reference error message. The refered assembly is not installed on your system.'

another one says: 'Dependent Assempy Microsoft VC80.MFCLOC could not be found. The reference assembly is not installed on your system.'

I hope this helps you.

#8 frankp316

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Posted 09 April 2008 - 05:55 PM

Here's a Google search for you. Apparently this has something to do with Microsoft Visual Studio.




http://www.google.ca/search?hl=en&q=Mi...FCLOC&meta=

#9 Paulrenno

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Posted 11 April 2008 - 03:10 AM

I have downloaded this visual studio thingy from Microsoft relating to 'run time libraries' and I will see how it goes.

Thanks




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