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Random Computer Lockups/failed Restarts


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#1 Bakuryuuha

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Posted 07 April 2008 - 11:00 PM

Hello.

My laptop has recently started to randomly go into a total lockdown/freeze, and I have to do a hard shutdown to get out of it.

However, if I try to start the computer back up, it'll sometimes shut itself back off almost immediately, or it'll lock back up fairly soon after it boots.

I recently found out my battery won't take a charge anymore, so I removed it, assuming it'd just cause extra heat.

I'm getting a reading of 41 celcius from EVEREST, but SiSoftware Sandra shows it at 65 as far as temperature goes.

I did set the computer to "30% maximum processor state", which I'm assuming uses the processor at only 30% capacity (hopefully reducing temperature a bit)

The fan's running, so that should be okay...

I can't think of anything else it might be.

Any help is most definitely appreciated.

Thank you.

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#2 dc3

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Posted 08 April 2008 - 12:43 AM

It could well be a heat issue. Try blowing the dust out with some canned air, you can get it at most any electronics store or even you local hardware store.

You could also look in the event viewer to see what errors are showing up at the times that this is occurring.

Start> right click on My Computer> Manage> Event Viewer.

Be sure that you choose System.

The error will appear in the far left column and will appear as a red dot with a white X inside. Each of the columns has a title at the top of them, the column that you want is the Event column. When you see an error follow it to the right across the page to the event column, there will be a set of numbers in there, this is the error code. If you right click on the error code a drop menu will appear, click on Properties, another page will open which will contain a description of the error.

Please post the error codes and descriptions back in this topic.

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#3 Bakuryuuha

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Posted 08 April 2008 - 11:26 AM

I think I'm looking at the right place, it doesn't look exactly how you described it, but it's the event viewer, so I hope it's right.

I'm seeing a few "System shutdown was unexpected" (Event ID 6008), and the only other thing that seems to be related is an error that occurs about 1-5 seconds afterwards that says "Audit events have been dropped by the transport. The real time backup file was corrupt due to improper shutdown." (Event ID 1101). It sounds like an error caused by the shutdown though, not the other way around.

I suppose it'd be helpful to have some of my system info as well.

It's an HP Pavilion dv6000 series laptop.
Processor speed is 1.6ghz I believe
1gb of RAM
Windows Vista
About 1 year old

Any other relevant info you can ask, I can't think of anything else.

I'l try spraying out the fan, see if it helps at all.

Thank you.

#4 Bakuryuuha

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Posted 12 April 2008 - 05:47 AM

Update:

Now all my computer does, is the fan kicks in when I power it on, then it stops, the LEDs stay lit for a couple of seconds, and then restarts. There is no display during this.

Any ideas?

#5 caperdog

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Posted 12 April 2008 - 06:39 PM

what do you mean "spraying out the fan"

#6 Bakuryuuha

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Posted 15 April 2008 - 08:50 AM

what do you mean "spraying out the fan"


I meant just blowing canned air into it, but I haven't tried yet. My comp has seemingly become nothing more than an expensive paperweight.

The only thing I can think is that I'll have to send it in, but it's no longer under warranty =/

Any remaining suggestions or estimates of how much a repair will cost?

#7 caperdog

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Posted 15 April 2008 - 08:15 PM

sorry, not much of a laptop guy
are you sure warranty is up. hp says to look at service tag on bottom of machine
oh, the air thing, if you blow the dust back in to the machine may clear the fan but it may also blow it in to an area that could cause problems as dust is a conductor of static electricity.
if this machine is only 1 year old with dead battery and now won't start i would be supremely pissed at hp and i would let them know it even if the warranty is up (the squeaky wheel gets the grease) don't back down, they should offer something towards repairs. good luck.

#8 dc3

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Posted 15 April 2008 - 08:53 PM

sorry, not much of a laptop guy
are you sure warranty is up. hp says to look at service tag on bottom of machine
oh, the air thing, if you blow the dust back in to the machine may clear the fan but it may also blow it in to an area that could cause problems as dust is a conductor of static electricity.
if this machine is only 1 year old with dead battery and now won't start i would be supremely pissed at hp and i would let them know it even if the warranty is up (the squeaky wheel gets the grease) don't back down, they should offer something towards repairs. good luck.


The object here is to blow out the dust that has collected in the CPU heat sink and fan. I wouldn't worry about where the dust does so long as you get the dust out of that area as that is what would cause the heat issue.

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