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Computer Starts But Won't Open Programs


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#1 toxic

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Posted 07 April 2008 - 07:46 PM

I currently am running Windows XP home addition. Once the computer starts up in normal mode, it won't open any of the programs. If I open in safe mode, I can access the programs. The computer sounds like it is cycling in a loop.

Please give me some suggestions on where to start repairing this.

Thanks in advance for your help.

Toxic

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#2 Budapest

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Posted 07 April 2008 - 07:56 PM

Do you receive any error messages when you try to open programs in Normal Mode?

Have a look in the Event Viewer for any errors at the time you try to open a program.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories (Application, Security, System and Internet Explorer).

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 toxic

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Posted 08 April 2008 - 07:14 PM

Once the computer turns on and goes to the normal background screen with the icons, nothing else happens. I don't get any error messages but it seems like something is running and not allowing it to start the program I ask for. I have tried to run something from the "start -> run" screen and it just sits there once I hit the key. I have also tried to run Spy Bot but it won't actually start or so it seems.

#4 Samsbc12

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Posted 09 April 2008 - 10:26 AM

Once the computer turns on and goes to the normal background screen with the icons, nothing else happens. I don't get any error messages but it seems like something is running and not allowing it to start the program I ask for. I have tried to run something from the "start -> run" screen and it just sits there once I hit the key. I have also tried to run Spy Bot but it won't actually start or so it seems.



Press CTRL + ALT + DELETE and to go the task manager ( OR start run taskmgr)

Then sort by cpu or mem usage. See look for something at like 100% or really high and report back to us what it is.

Thanks,
Sam

#5 hamluis

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Posted 09 April 2008 - 10:50 AM

Is Spybot the only malware defense program you have installed?

Have you tried any online scans of your system...for both viruses and other forms of malware?

Louis

#6 toxic

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Posted 11 April 2008 - 02:05 PM

I was able to get to the task manager and did not see anything running that high. I just saw things at 2%, 3% stuff like that.

I had read some of BC's documents and then ran the Kaspersky online scan. I have attached it if it helps at all. I believe I ran it from safe-mode.

Bob

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#7 toxic

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Posted 11 April 2008 - 02:07 PM

I also found this Spy Bot report. I don't know if it helps or not?

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#8 toxic

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Posted 23 April 2008 - 08:31 AM

It's been almost 2 weeks since my last postings. Can anyone give me some advise on how to proceed or if my problem is better addressed in another forum within BC?

Thanks in advance for your help.

#9 hamluis

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Posted 23 April 2008 - 09:37 AM

It was suggested that you use Event Viewer...to try to get some clues as to what problems your system might have.

Have you done that?

You are looking for errors, not warnings, not informational items.

You can also run sfc /scannow in an effort to replace any system files which might be missing or damaged, LEARN how to use SFC.EXE (system file checker) in this article! - http://www.updatexp.com/scannow-sfc.html

An alternative to running sfc /scannow is simply to do a repair install of XP, How Do I Repair My Windows XP Installation - http://xphelpandsupport.mvps.org/how_do_i_...ndows_xp_in.htm AND How to perform a repair installation of Windows XP if Internet Explorer 7 is installed - http://support.microsoft.com/?kbid=917964

Louis

#10 toxic

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Posted 23 April 2008 - 03:19 PM

I will try and run the event viewer as well as sfc/scannow. I have also printed out the articles relating to repairing Windows XP and will follow those if need be.

Thanks for the quick reply.




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