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Slow Computer And Antivirus Locating Trojan Virus


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5 replies to this topic

#1 Psych

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Posted 07 April 2008 - 05:07 PM

I recently ran a scan on my computer after being without internet for two months due to a move and my antivirus is saying that it's found a trojan, not sure of the name but I was just wondering if I would be able to have some help in possibly removing it or looking at my computers status report and finding if I need help in other areas too.

Thank you,

Sarah


Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 07 April 2008 - 06:13 PM.


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#2 extremeboy

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Posted 07 April 2008 - 07:26 PM

hello and welcome to bleepingcomputer
I suggust you download superantivirus and then post the log back:Superantivirus you might also want to check out the tutorial on how to remove Trojan, Virus, Worm, or other Malware: how to remove malware tutorial
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

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#3 Psych

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Posted 07 April 2008 - 09:36 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/07/2008 at 06:58 PM

Application Version : 4.0.1154

Core Rules Database Version : 3433
Trace Rules Database Version: 1425

Scan type : Quick Scan
Total Scan Time : 00:15:22

Memory items scanned : 491
Memory threats detected : 0
Registry items scanned : 416
Registry threats detected : 0
File items scanned : 7840
File threats detected : 8

Adware.Tracking Cookie
C:\Documents and Settings\Sarah\Cookies\sarah@doubleclick[3].txt
C:\Documents and Settings\Sarah\Cookies\sarah@ads.pointroll[3].txt
C:\Documents and Settings\Sarah\Cookies\sarah@bs.serving-sys[3].txt
C:\Documents and Settings\Sarah\Cookies\sarah@ig[1].txt
C:\Documents and Settings\Sarah\Cookies\sarah@serving-sys[2].txt
C:\Documents and Settings\Sarah\Cookies\sarah@atdmt[1].txt
C:\Documents and Settings\Sarah\Cookies\sarah@www.burstnet[1].txt
C:\Documents and Settings\LocalService\Cookies\system@server.lon.liveperson[1].txt

#4 extremeboy

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Posted 08 April 2008 - 03:14 PM

It seems that you don't have any threats, just cookies. you might want to read the how to remove malware tutorial that I have showed you above. That will tell you how to remove the trojan virus that your anti-virus have found.
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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#5 ruby1

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Posted 08 April 2008 - 03:25 PM

you have already run superantispyware ( which is NOT an antivirus program)from

http://www.superantispyware.com/

perhaps you could also tell us what your windows version is, what antivirus program you ARE running and what other protection programs you have on board, when last fully updated and run?

you could also try running asquared http://www.emsisoft.com/en/software/free/

free exe from

http://download6.emsisoft.com/a2FreeSetup.exe fully update it , reboot into computer safe mode and run a full deep scan

let us know what, if anything it finds?

Edited by ruby1, 08 April 2008 - 03:56 PM.


#6 quietman7

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Posted 08 April 2008 - 10:20 PM

Did the antivirus scan provide a specific file name associated with this malware threat and if so, where is it located (full file path) at on your system? Could be a "false positive" if you have not used the Internet in some time and your anti-virus was recently updated.
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