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Slow Browsing, Can't Reach Facebook, Myspace


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7 replies to this topic

#1 avatarsrevenge

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Posted 07 April 2008 - 12:41 PM

hello, i'm having difficulty with the speed and effectiveness of my internet browsing. i'm running firefox on windows xp, and when i try to access sites like facebook, my isp's homepage of comcast.net, and some other big-name sites, i'm unable to. the status bar at the bottom of my browser will get maybe two thirds full and go no further, while the tab says "loading" and seems to keep trying. when this happens while trying to access myspace, stopping and reloading allows me on to the site, but it's still sluggish and i have to stop-and-reload again sometimes. i've also noticed on some sites that thumbnails and avatars are unusually slow to load. i just removed an ad.yieldmanager cookie, which helped a little, but not completely. i've run ad-aware, AVG, and mcafee in safe mode, as well as crapcleaner and cleanup, and i'm just not sure what else to do, especially given the seeming randomness of the problem. any insight would be very much appreciated. thanks. --zane

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#2 Orange Blossom

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Posted 09 April 2008 - 12:16 AM

Hello avatarsrevenge and welcome to BC :thumbsup:

Have you tried clearing your browser cache and temp. files? I find that if these are full that it can slow down browsing time. Try that and let us know if that resolves the problem.

Orange Blossom :flowers:
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#3 avatarsrevenge

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Posted 09 April 2008 - 01:01 PM

hi orange blossom, i've cleared the cache and temp files a couple of times and it keeps coming back. it seems to be getting worse, as now i can't access my yahoo inbox and i'm beginning to get pop-ups and weird banner ads that take forever to load (pictures of women in bathing suits on, for instance, dress-up doll game sites, which say they come from ad.yieldmanager). i hope this new info helps. thanks
zane

#4 Orange Blossom

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Posted 09 April 2008 - 01:07 PM

Hello avatarsrevenge,

Clearly you have something aboard that you shouldn't from your latest description. In order to provide you proper disinfection procedures, we need more information.

What is your operating system: Windows XP, Vista, etc.?

Do you have other security programs installed besides ad-aware, AVG, and mcafee? Also, what version of AdAware do you have and is the AVG program the AntiSpyware program?

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#5 avatarsrevenge

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Posted 09 April 2008 - 03:12 PM

right, I'm running windows XP, and my ad-aware is 2007, the free version, which i updated and ran last night to no real effect. The AVG program is the Anti-Spyware. i run ccleaner after i delete stuff and cleanup! to clear out my temp files. i don't have any other security programs running in the background, but i have a copy of hijackthis. that's about it. thanks

#6 Orange Blossom

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Posted 09 April 2008 - 09:19 PM

Hello avatarsrevenge,

At this point, I'd like you to run a scan with SUPERAntiSpyware in Safe Mode You will, of course, install it in Normal Mode.

Download and install SUPERAntiSpyware free found here: SUPERAntiSpyware

Be sure to click on the download button to the left, not on the free trial download on the right.
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Reboot into Safe Mode
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • Reboot into Normal Mode
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Please post the log in your next reply, and let us know how the computer is running

Orange Blossom :thumbsup:

Edited by Orange Blossom, 09 April 2008 - 09:20 PM.
Fix tags. ~ OB

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#7 avatarsrevenge

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Posted 10 April 2008 - 04:16 PM

wow, that's much better. the most severe problems seem to be resolved. here's the log:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/10/2008 at 02:57 PM

Application Version : 4.0.1154

Core Rules Database Version : 3435
Trace Rules Database Version: 1427

Scan type : Complete Scan
Total Scan Time : 03:14:43

Memory items scanned : 121
Memory threats detected : 0
Registry items scanned : 6632
Registry threats detected : 0
File items scanned : 112707
File threats detected : 45

Adware.Vundo-Variant/Small-A
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069849.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069850.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069851.DLL

Adware.Vundo-Variant/E
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069852.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069853.DLL

Trojan.Fake-Drop/Gen
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069854.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069855.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069856.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069857.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069858.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069859.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069860.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069861.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069862.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069863.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069864.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069865.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069866.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069867.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069868.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069869.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069870.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069871.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069872.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069873.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069874.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069875.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069876.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069877.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069878.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069879.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069880.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069881.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069882.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069883.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069884.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069885.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069886.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069887.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069888.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069889.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069890.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069891.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069892.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7DCA1BE4-D752-48D6-A25E-C722C8FD1BC4}\RP549\A0069894.EXE
thanks!

#8 boopme

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Posted 11 April 2008 - 02:57 PM

Please clean and set a new restore point as it appears the malwarewas resident there. Then scan again and post another log.
The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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