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Explorer.exe Crashing


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5 replies to this topic

#1 squall_leonhart_wi

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Posted 06 April 2008 - 04:30 AM

For the past week now, I've been having problems with explorer.exe. I originally assumed the problem occurred because of some registry fixes a program I use made, but after restoring the changes, the problem persisted, so I have no idea what caused it. When I log into my computer (onto the Administrator account), explorer loads, taskbar, desktop, and all, but then about ten seconds later, it closes. It tries to restart itself, but the same thing occurs, so I close it with Task Manager. If I reopen it manually, it stays open momentarily, just as before, then it disappears, but this time the process stays in the list of running programs. I tried repairing Windows, but that didn't work. Scanning with Spybot, Ad-aware, AVG, and Xoftspy found nothing. I can still run other programs if I run them through Task Manager (excluding Internet Explorer and Firefox, neither of which opens, so I'm using Opera), but I would love to get this fixed. Here's a HijackThis log from my computer. Any ideas?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 6:11:29 AM, on 4/6/2008
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
C:\WINNT\Cpqdiag\Cpqdfwag.exe
C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
C:\Program Files\Diskeeper 9\DkService.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINNT\system32\drivers\KodakCCS.exe
C:\Program Files\Compaq\LCRMS\LCRMS.EXE
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINNT\System32\NMSSvc.exe
C:\WINNT\system32\PSIService.exe
C:\Program Files\Advanced Registry Doctor\RegManServ.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\WINNT\system32\PELMICED.EXE
C:\WINNT\system32\RunDLL32.exe
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Glary Utilities\memdefrag.exe
C:\WINNT\SYSTEM32\TASKMGR.EXE
C:\WINNT\SYSTEM32\sndvol32.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\Windows NT\Accessories\WORDPAD.EXE
C:\Program Files\Windows NT\Accessories\WORDPAD.EXE
C:\WINNT\explorer.exe
C:\Program Files\Grisoft\AVG Free\avgwb.dat
C:\Documents and Settings\Administrator\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {16A9B163-0571-462B-BFBB-DEC3065A8B21} - C:\WINNT\system32\vtstq.dll
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: (no name) - {3FECA576-7AD2-4E11-A6AD-6B59D4FB5DB9} - C:\WINNT\system32\opnnkjh.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: (no name) - {D0943516-5076-4020-A3B5-AEFAF26AB263} - (no file)
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] PELMICED.EXE
O4 - HKLM\..\Run: [VF0060 STISvc] RunDLL32.exe V0060Pin.dll,RunDLL32EP 513
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper 9\DkIcon.exe"
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKCU\..\Run: [Glary Memory Optimizer] C:\Program Files\Glary Utilities\memdefrag.exe
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Startup: Task Manager.lnk = C:\WINNT\SYSTEM32\TASKMGR.EXE
O4 - Startup: Volume Controls.lnk = C:\WINNT\SYSTEM32\sndvol32.exe
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {62CEC9E0-3811-4C36-A94E-4F7565DCD23F} (DDSC Class) - http://my.svn.com/intranet/Portal/resources/msddsc.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1129352911796
O16 - DPF: {8BC53B30-32E4-4ED3-BEF9-DB761DB77453} (CInstallLPCtrl Object) - http://u3.sandisk.com/download/apps/LPInstaller.CAB
O16 - DPF: {C4F8560C-708E-4553-B82A-AD0F236EDEEB} - https://ssl.salesforce.com/setup/outlook/setups/outlook.cab
O16 - DPF: {DC765522-D5BE-49C9-AF5F-8C715A44BA28} (MS Investor Ticker) - http://fdl.msn.com/public/investor/v9/ticker.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = svn-nb.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{74570A83-DCCF-4CC6-A96B-CEC8885EE1C8}: NameServer = 209.94.172.166,209.94.172.167
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = svn-nb.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = svn-nb.com
O20 - Winlogon Notify: Nls - C:\WINNT\
O20 - Winlogon Notify: opnnkjh - C:\WINNT\SYSTEM32\opnnkjh.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINNT\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINNT\system32\browseui.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\aawservice.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Compaq Local Alerter (CPQALERT) - Compaq Computer Corporation - C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
O23 - Service: Compaq Remote Diagnostics Enabling Agent (CpqDfwWebAgent) - Compaq Computer Corporation - C:\WINNT\Cpqdiag\Cpqdfwag.exe
O23 - Service: cpqdmi - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe
O23 - Service: Compaq DMI Web Agent (cpqWebDmi) - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Diskeeper 9\DkService.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINNT\system32\drivers\KodakCCS.exe
O23 - Service: Insight Manager LC Remote Management (LCRMS) - Compaq Computer Corporation - C:\Program Files\Compaq\LCRMS\LCRMS.EXE
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: NMS Service (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINNT\system32\PSIService.exe
O23 - Service: Registry Management Service (RegManServ) - Unknown owner - C:\Program Files\Advanced Registry Doctor\RegManServ.exe
O23 - Service: Win32Sl (WIN32SL) - Intel - C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe

--
End of file - 9476 bytes
"Peace at any cost is no peace at all..." - Jason Jonovic

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#2 teacup61

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Posted 17 April 2008 - 12:31 AM

Hello squall_leonhart_wi,

Welcome back to Bleeping Computer :blink:

Sorry about the delay.:thumbsup: If you still need help, please post a new HijackThis log to make sure nothing has changed, and I'll be happy to look at it for you.

Thanks,
tea
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Error reading poptart in Drive A: Delete kids y/n?

#3 squall_leonhart_wi

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Posted 17 April 2008 - 05:15 PM

Thanks for the reply :thumbsup: In the time since my initial post, I fixed the problem. It turned out to be Vundo spyware (which, on the HijackThis log was vtstq.dll). However, in the process of trying to solve the problem, I assumed it was a problem with Windows, as my spyware scanning programs didn't find anything at first, so I repaired my Windows installation. Since then, I've instead cursed myself with random shutdowns. During the Windows repair, there were several files that it said were missing (on the disk, I assume) and it couldn't repair/rewrite them (I have these written down, if you would like me to type them up), so I just told it to skip them, as that was my only option other than stopping the steup. I don't know if those would cause the problem, but to my knowledge, random shutdowns are very hard to fix because of an extensive amount of possibilities for the cause. I would, of course, love help with this, if it's available. Should I start a new thread?
"Peace at any cost is no peace at all..." - Jason Jonovic

#4 teacup61

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Posted 17 April 2008 - 05:21 PM

Hello,

I'm sorry to hear you've had so much trouble. :thumbsup: If this isn't malware related now then it probably is best to post in the Windows Forum here: http://www.bleepingcomputer.com/forums/f/56/windows-xp-home-and-professional/

Hope it works out for you, and take care,
tea
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Error reading poptart in Drive A: Delete kids y/n?

#5 squall_leonhart_wi

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Posted 17 April 2008 - 06:46 PM

Thanks for such a speedy response :thumbsup: I'm in the process of starting a thread over there now. I appreciate it!
"Peace at any cost is no peace at all..." - Jason Jonovic

#6 teacup61

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Posted 21 April 2008 - 02:59 PM

You're most welcome. :thumbsup:

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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Error reading poptart in Drive A: Delete kids y/n?




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