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Help! Lots Of Problems With My Computer!


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#1 cmarti6

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Posted 05 April 2008 - 03:48 PM

First of all, thank you for looking at this. Hopefully you can help with some, if not all of the problems I'm having!

Some background information: I am using Windows XP Media Center Edition on a Dell Inspiron E1405. About a month ago, I got a virus from a MySpace message. I used some of the forums on this website to help fix it, but my computer is still not working properly. I believe the virus was called "Trojandownloader". At the time of the virus, I was running Trend MicroPCillin. After the virus, my father suggested that I switch to Norton and I did. I run Norton's virus scan regularly and it usually finds a "tracking cookie" and I just tell Norton to fix it.

Here are some of the problems I'm having:
-Some things on Windows are displaying in a different language with characters instead of letters (which makes it really hard to troubleshoot for many things!)
-System restore isn't working.
-The computer is generally slow.
-When on the web, some things are displayed in jibberish.
-When using a search engine (I usually use Yahoo), I can't click on the links of the results because they take me to a different link than what they really are. I usually just copy and paste them to get to the correct link.
-As of Thursday, my linksys wireless router is not working right. I can't connect to wireless internet at all. I tryed repairing it and it won't work (and it displays in that different language I was talking about.) I called my internet provider and he suggested that I reinstall the installation CD. I tried this and it wouldn't get past the step of "checking your computer's settings".

I've even considered backing up all of my photos and documents and just starting from scratch by uninstalling Windows and reinstalling it, but I was cheap when I bought the computer and didn't get a Windows installation CD!!!

If you could help me, it would be appreciated! I am a college student and depend on my computer greatly.

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#2 DaChew

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Posted 05 April 2008 - 06:43 PM

Here are some links to resources i would use to "try" and fix the computer

First I would leave it off the internet

Learn how to use safemode

http://www.malwareremoval.com/tutorials/safemodeboot.php

download these 2 programs onto a safe compter

http://www.superantispyware.com/?tag=SUPERANTISPYWARE

the free version

http://www.superantispyware.com/definitions.html

you will need the core and trace definitions, and will have to copy them into the installed folder and overwrite the older versions

http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html

and it's manual updates, they will just apply

http://www.malwarebytes.org/mbam.php

latest data base

http://www.majorgeeks.com/ATF_Cleaner_d4949.html

ATF cleaner


Flash_Disinfector.exe

http://experi3nc3.wordpress.com/2007/05/10...fector-by-subs/

now use the flashdisinfector to immunize a usb thumb drive and transfer all files to it and then to the dell

in normal mode install and update SAS and MBAM and ATF

Run ATF from safe mode

Run a full scan from safe mode with SAS and save the log

reboot and from normal mode run MBAM and save log

You might even run Sub's flash-disinfector on the dell

Use the usb drive to transfer logs back and post them

Make sure norton's is unloaded when you are running any fix from normal mode

You might want to reconsider and do that clean install

Edited by DaChew, 05 April 2008 - 06:44 PM.

Chewy

No. Try not. Do... or do not. There is no try.




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