Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Urgent Help Needed. Winspooler Popup That Won't Go Away.


  • Please log in to reply
4 replies to this topic

#1 True Brit

True Brit

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:39 PM

Posted 05 April 2008 - 10:06 AM

I seem to have picked up this unwanted Winspooler popup: Patch applied successfully! If your software is still trial maybe you need to install it before patch it.

Using Windows Vista Home Premium I am running Spybot and Avast as well as Windows Defender, but nothing tells me I have a virus. Have also loaded SuperAntiSpy as well as Combo Fix but nothing will remove the popup which returns every 2 seconds.

As I am rather computer illiterate, I really need help from anyone who might have met this before.
Thank You
True Brit

BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,051 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:39 PM

Posted 07 April 2008 - 11:12 PM

Hello True Brit,

Did you run a scan with SUPERAntiSpyware?

Let's try this:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Please post the MalwareBytes log in your next reply.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif

#3 True Brit

True Brit
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:39 PM

Posted 27 April 2008 - 04:52 AM

Many thanks Orange Blossom
That has fixed the problem.

Thank God there are sites on the Internet where really nice helpful people can be found.
Many many thanks
Regards
True Brit

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,051 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:39 PM

Posted 27 April 2008 - 05:57 PM

Hello True Brit,

You're welcome. I'm glad the problem has been resolved. Some of the malware may have been saved in System Restore. To prevent possible reinfection, lets flush the restore points.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point. Note that this link shows what happens on XP Pro. On XP Home, Disk Cleanup will begin running automatically. Let it finish calculating, then click on the More Options Tab as stated below.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1".
"Hardening Windows Security - Part 2".
"IE Recommended Minimal Security Settings".

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif

#5 True Brit

True Brit
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:39 PM

Posted 07 May 2008 - 05:48 AM

All done
Many Thanks Orange Blossom




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users