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System Reboots (blue Screen) While Finalizing Cd


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16 replies to this topic

#1 Geek Cathy

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Posted 04 April 2008 - 10:58 AM

This problem doesn't always happen, but this morning, it happened twice. First I insert a brand new CD in my drive (TSSTCorp CD/DVDW TS-H652M). I format the disc, using my Drag to Disc software, Roxio. I burn the files to it, then either I press the EJECT 1 button, or the drive's eject button, or left click the Roxio icon and click eject. A popup is displayed asking if I want to finalize, etc. I click finalize and the monitor goes blue and it reboots. The CD statistics show that part of it is used, but the files are invisible and unaccessible (of course the CD is now bad).

I've tried calling HP tech support (I have a HP Pavillion d4500E running under Windows XP Professional) and well, since I'm here, the issue is not resolved. I've run PC-Doctor and no issues are found.

Thanks!

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#2 Billy O'Neal

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Posted 04 April 2008 - 11:09 AM

What error is displayed in the blue screen?

It should be something like
BAD_POOL_HEADER or IRQL_NOT_LESS_OR_EQUAL,

and should have a stop error code like this:

STOP: 0x???????? (0x????????, 0x????????, 0x????????, 0x????????)
? = 0-9 and/or A-F


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#3 nigglesnush85

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Posted 04 April 2008 - 11:12 AM

Hello,

Could you check the event viewer for more information, in administrative tools in the control panel. Are there any errors or warnings on or around the time of the crash?

Also you may want to disable automatic reboot in order to see any error messages displayed on the blue screen.
Right-click My Computer and then click Properties go to the 'Advanced tab' and click 'Startup and Recovery' then click 'Settings' to open the Startup and Recovery dialog box clear the 'Automatically restart' check box, and click OK.
Regards,

Alan.

#4 Geek Cathy

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Posted 04 April 2008 - 11:15 AM

Billy, next time it happens, I will have to note your suggestions. Thanks

#5 Geek Cathy

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Posted 04 April 2008 - 11:20 AM

Alan, I get this in Event Viewer:

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 63 000000c
0020: 32 20 20 50 61 72 61 6d 2 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 37 2c 20 000007,
0038: 30 30 30 30 30 63 64 34 00000cd4
0040: 2c 20 30 32 30 38 30 30 , 020800
0048: 30 64 2c 20 38 37 32 36 0d, 8726
0050: 65 64 35 30 ed50

I disabled the auto restart. Thanks

#6 DaChew

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Posted 04 April 2008 - 11:52 AM

packet writting software and xp do not get along

even roxio warns about it

B.) Using DLA and XP
Windows XP includes a program that provides some, but not all, of the recording and disc preparation features available in DLA. Only one program can be enabled at a time for each user. You must disable the software provided with Windows XP before DLA can be used. This is done for the current user when DLA is installed on the computer. Other users will be given the opportunity to enable DLA after they have logged on.


since roxio does not keep a log that's useful in these situations we need to know is the disk a cd-r, cd-rw or even a dvd blank?
Chewy

No. Try not. Do... or do not. There is no try.

#7 Louismjj

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Posted 04 April 2008 - 12:14 PM

Try running ccleaner

#8 Louismjj

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Posted 04 April 2008 - 12:15 PM

drag to disc is not reliable

#9 Geek Cathy

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Posted 04 April 2008 - 01:45 PM

I am using a CD-R. I didn't see that warning on Roxio. Thanks.

I run CCleaner all the time.

#10 nigglesnush85

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Posted 04 April 2008 - 02:43 PM

If you go to start then run type services.msc This will bring up the services window, scroll down the list and stop and disable the IMAPI CD-Burning COM Service. Then try using roxio. Also have you tried reinstaling the software?
Regards,

Alan.

#11 usasma

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Posted 05 April 2008 - 07:21 AM

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 63 000000c
0020: 32 20 20 50 61 72 61 6d 2 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 37 2c 20 000007,
0038: 30 30 30 30 30 63 64 34 00000cd4
0040: 2c 20 30 32 30 38 30 30 , 020800
0048: 30 64 2c 20 38 37 32 36 0d, 8726
0050: 65 64 35 30 ed50

I bolded the error code (STOP 0xc2) - which is usually caused by a driver. http://aumha.org/a/stop.php#0xc2

Edited by usasma, 05 April 2008 - 07:21 AM.
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My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#12 DaChew

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Posted 05 April 2008 - 09:44 AM

which is usually caused by a driver


I see it all the time in the HJT logs, since it's written by roxio noone considers it malware

it's the packetwritting one, should show in the filters

DLA
Chewy

No. Try not. Do... or do not. There is no try.

#13 Geek Cathy

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Posted 06 April 2008 - 08:25 AM

I checked the link on the error code and it brought me to a Microsoft article about using Verifier.exe to verify the drivers. I ran it and now that computer isn't booting up properly. I used to All Driver option.

#14 hamluis

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Posted 06 April 2008 - 09:07 AM

http://redmondmag.com/columns/print.asp?EditorialsID=1298

I experimented with this about 2 months ago. A BSOD is a good learning tool :thumbsup:.

Louis

#15 DaChew

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Posted 06 April 2008 - 09:19 AM

john's link to aumha specified
0x000000C2: BAD_POOL_CALLER

not
0x000000C1: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION
which references the driver verifier

the 0C2 specifies this page for troubleshooting

http://technet.microsoft.com/en-us/library/bb968968.aspx

Louis I will pass

I would just have uninstalled the packet writting software and removed the lower filter driver
Chewy

No. Try not. Do... or do not. There is no try.




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