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Windows Fatal Error Blue Backdrop


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#1 atoro82

atoro82

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Posted 04 April 2008 - 10:43 AM

Hello,
Sadly I am having computer problems again. I'll give you the scenario. Several months ago I realized I was not able to access Windows updates. My trend micro antivirus software was scanning and found several microsoft vulnerabilities. When I went to update them on the windows website, I received this error message: Error 0x80072EE2I or ""Error 0x80072EFD. I tried working with one of Microsoft's reps and we were unable to resolve the problem. She had me disable all of my virus software and run logfiles and screenshots. She told em that my spysweeper was still running. I was unable to disable it completely even though it told me it was disabled. I still am not able to access windows updates and still get the same error message.


This time, however, my computer has froze and a blue screen comes on
with white writing saying a fatal error occurred and that I should
check windows updates. My Internet connection is not working on my
home computer at the moment either, so there is no way to download the updates
individually like Ive been doing. My antivirus software has identified
several Microsoft vulnerabilities and in the past I would go to windows update website and
download them individually by running a search. they are as follows:
Ms06-052, Ms06-053, Ms06-056, Ms07-004, Ms07-005, Ms07-042, ms07-043,
Ms07-046, Ms07-047, Ms07-050, Ms07-061, ms07-067, Ms08-001, Ms08-002,
Ms08-007.

I don't want to have to download them individually by seeing which
updates I need via my trend micro anti virus. I should be able to
check which updates i need via the windows update website. Seeing as I
cant even access the Internet now and I have gotten that fatal error
twice, I'm a little frustrated. The last time I was told to follow
steps in trying to solve this problem, it didn't work. I disabled all
antivirus software but was told that some were still running. I do not
know how to disable them any other way than I did before. So what do I
do?

Also, the blue backdrop error made me restart and after rebooting another message came up about a kernal mode and debugging. I had no idea what was going on and so I did a system
restore, but is there a way to redo that in order for you to see the memory dump file? Would that be removed during system restore. I probably shouldn't have done that unless I heard from you first.

I guess there are 3 issues: 1, This fatal error, I wasnt able to see the error number unfortunatly but is has happened twice; 2. not being able to locate my windows updates; 3. not being able to access the internet. My wireless is supplied by my landlord. The wireless indicator says it is working, but when i try to click internet exp or mozilla it says it cannot access the internet. The connection says the wireless is good, but when I try to update my virus software it cant do so b/c it is unable to access the internet connection.

Please help!

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#2 garmanma

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Posted 04 April 2008 - 01:26 PM

To show the error when you get a BSOD, do this:
Open System Properties via Start > Control Panel > Performance and Maintenance > System
[ System Properties may also be opened using the WinKey+Pause key combination ]
Select the Advanced tab and then click Settings in the Startup and Recovery section
In System Failure section, clear the checkbox next to Automatically Restart
Click OK and OK to exit

Edited by garmanma, 05 April 2008 - 10:15 AM.

Mark
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why won't my laptop work?

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#3 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 05 April 2008 - 07:08 AM

There's a picture at the top of the following link that will show you the information that is needed: http://www.bleepingcomputer.com/forums/top...tml#entry409491
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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