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Help gratefully received with HJT log!


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5 replies to this topic

#1 shelle

shelle

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Posted 21 March 2005 - 04:28 PM

Recently, for the past two weeks I have been getting a lot of trojans. AVG continually alerts me to their presence. I also have Spy-bot, and Ad-aware, all of which identify and delete several trojans.

Originally I had a 123 search assistant and IST toolbar download without my permission which I was unable to control or stop. This has resulted in the problems I now have. I deleted the various stuff, including peopleonpage via the add/remove program as suggested in various forums and also Pop!. I can no longer see them anywhere, but they still come up on my sby bot etc checks. No sooner do I delete them, they are back. I am having to run the checks on a daily basis, and then delete. I am also finding I get pop ups now, which did not use to happen. I have Windows XP Pro, and running Internet Explorer. The various trojans are Peopleonpage, autoupdate, powerscan etc.

The questions I have are: How do I stop them happening in the first place?

Why can I not delete them properly? I have used the add/remove programs facility for some, and spy-bot etc for others. Reading info on various websites, I appear to have removed these correctly, but still get the Peopleonpage one and autoupdate mostly. I have tried switching off the system restore point and running my 2 programs, deleting all viruses/torojans and then inserting restore point, with no sucess. The trojans etc are still there!

Why do I now get pop ups which were prevented before? Have I somehow deleted some important file while deleting the trojans?

Reading various info on various forums, the info I think you need are as follows:

I have AVG 7.0 Network Ed. The scan tonight revealed Trojan Horse Downloader.Apropo.0, which it healed and deleted.

I also have Ad-aware SE recently installed (I had the 6.0 version previously) The scan continually brings up peopleonpage registry keys, files and folders and also adintelligence ones too. Ad-aware deletes all these successfully.

Finally Spy bot 1.3 revealed 2 entries which were peopleonpage registry keys. Again it deleted both.

I have windows messenger already disabled. (I run MSN Messenger which is vital to me as I am deaf and use instant messaging as a visual telephone call!). I have the toolbar set up, but this was done about 3 months before the troubles started.

I only have windows xp firewall installed at the moment (as I had Zone alarm in the past which caused havoc with my graphics and had to be removed). I know that I need to address the firewall issue, which I will do once I suceed in cleaning the computer.

I have now ran a Hijack This Log, but need help in reading it.

Is anyone able to help me? I am tired of going round in circles! These trojans dont appear to be as malicious as some people complain about (ie changing browsers etc), but I would like to rid my computer of these before any serious problems occur. I also would like to get rid of the pop ups, which is supposedly stopped by my various software!

(Sorry if I am giving you too much information!)

Shelle

Logfile of HijackThis v1.99.1
Scan saved at 21:28:16, on 21/03/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\ScanButton 2.0\ScanButton.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\WINDOWS\system32\cnven.exe
C:\WINDOWS\system32\csrtpki.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-gb\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [System Restores] C:\WINDOWS\svahost.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [wFog36Q] csrtpki.exe
O4 - HKLM\..\RunOnce: [AAW] "C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" "+b1"
O4 - HKCU\..\Run: [ho7mRWcnU] cnven.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanButton 2.0.lnk = C:\Program Files\ScanButton 2.0\ScanButton.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15009/CTSUEng.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by21fd.bay21.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200401...meInstaller.exe
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmesse...pdownloader.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15010/CTPID.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{20DD2580-CC7E-4864-91A1-B0816D9F56EC}: NameServer = 195.92.195.95 195.92.195.94
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe

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#2 Daisuke

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Posted 22 March 2005 - 06:14 AM

Hi :thumbsup:

Please print or copy these instructions because you are not able to access the Internet in SafeMode.

Open AdAware and click the "Check for updates now" link. Close AdAware. Don't use it yet.

Download System Security Suite here:
System Security Suite Download. Unzip it to your desktop. Install the program. Don't use it yet.

Make sure you are set to show hidden files and folders:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

REBOOT into SafeMode by tapping F8 key repeatedly at bootup: Starting your computer in Safe mode

Run HijackThis!, press Scan, and put a check mark next to all these:

O4 - HKLM\..\Run: [System Restores] C:\WINDOWS\svahost.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [wFog36Q] csrtpki.exe
O4 - HKCU\..\Run: [ho7mRWcnU] cnven.exe


Close all other windows and browsers, and press the Fix Checked button.

Search for these files and delete them if present:
C:\WINDOWS\svahost.exe <-- this file
csrtpki.exe <-- this file
cnven.exe <-- this file


Run AdAware, press the "Start" button, uncheck "Scan for negligible risk entries", select "Perform full system scan" and press "Next". Let AdAware remove anything it finds.

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files & Recycle Bin
Press the Clear Selected Items button.
Close the program.

REBOOT normally.

Perform a full scan here: Trendmicro, check AutoClean and let him remove anything he finds.


Perform a full scan here: BitDefender Free Online Virus Scan
Follow the instructions on the screen.
Tick all the boxes on the left and let him remove anything it findes.

Run HijackThis! again and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#3 shelle

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Posted 23 March 2005 - 02:20 AM

Thanks for your help!

Have followed your instructions. After working in safe mode, the adaware prog brought up nothing, as did the trendmicro scan. The Bit defender scan brought up 10 infected objects which it deleted.

Here is the latest log:

Logfile of HijackThis v1.99.1
Scan saved at 07:17:42, on 23/03/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\ScanButton 2.0\ScanButton.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ScanButton 2.0.lnk = C:\Program Files\ScanButton 2.0\ScanButton.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15009/CTSUEng.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by21fd.bay21.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200401...meInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmesse...pdownloader.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15010/CTPID.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{20DD2580-CC7E-4864-91A1-B0816D9F56EC}: NameServer = 195.92.195.95 195.92.195.94
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe

Shelle

#4 Daisuke

Daisuke

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Posted 23 March 2005 - 12:20 PM

Log looks clean...great job ! :thumbsup:

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

(Only for Windows ME & XP) Disable and Enable System Restore. Tutorial here: http://www.bleepingcomputer.com/tutorials/windows-xp-system-restore-guide/

How did I get infected ? With steps so it does not happen again !

Glad I was able to help.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#5 shelle

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Posted 23 March 2005 - 02:24 PM

It seems to have worked!!! I know I should not doubt you, but believe me when I have gone round in circles for 2 weeks, I cant quite believe it has worked! I have conducted 2 scans tonight - adaware which brought up 4 cookies (which I think is ok as these are not a problem as such unlike trojans etc (correct me if I am wrong)), and spy bot brought nothing up at all!

I am so pleased and grateful for your support, and so prompt too! Your site was recommended to me by a friend on a forum (non computer) and I will have no hesitation in recoemmending you to others in their time of need! You are also in my favs should I ever need help again!

Looking at you advice about protection, I have come to the conclusion that I need a firewall (other than the XP one), and spywareblaster. The other stuff you recommend I have already. Do you advise having more than one of everything? Or should a firewall, adaware, spy bot, avg and spywareblaster be enough?

Again a HUGE thank you.

Shelle

#6 Daisuke

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Posted 23 March 2005 - 02:31 PM

Do you advise having more than one of everything? Or should a firewall, adaware, spy bot, avg and spywareblaster be enough?

Should be enough. You can use FireFox browser also (no ActiveX, and you can easy disable/enable Java/JavaScript).
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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