Posted 06 April 2008 - 04:04 PM
I'm also with Virgin here in the NE of England and have the 3 for £30 package ie TV, Telephone and 4Meg Broadband connection. I usually get around 300-350kbs download speed.
Which modem do you have?. As I was originally with NTL prior to Virgin takeover I had the old black box modem until my son told me that new Virgin customers were getting a new blue Ethernet Cable modem as there were problems with the older type. Shortly after this mine mysteiously started misfunctioning!!! and Virgin installed a new blue one to me also which does give a faster download than the older type.
Apart from a problem with my TV digibox and PC losing the signal around two years ago which turned out to be a fault caused by a Virgin installer who had disconnected a wire from my connection while connecting a new customer to the main connection box for our street I haven't really had too much to complain about other than the fact that they charge you for the privilege of talking to a call centre in India to tell them you have a problem, though give them their due they will repay the charge if the fault lays with them. I had no connectivity for three days and they discounted me nearly £10 on my next bill.
At the time I was annoyed with them and decided to do a survey to see if I could get the same service elsewhere cheaper but found that although Tiscali and Sky/BT say they can, this is only if you already have a BT telephone line installed. If you don't, then the added installation costs for this make it more expensive. Another thing which cropped up was this. As far as I know Virgin are the only landline cable company in the UK and therefore their signal will be strongest as the others all lose signal strength bouncing off of satellites etc. If you live on a modern estate built in the last few years you will probably have a telephone cable capable of 8meg broadband but if you live in an older part of town which most of us do then it is in all likelyhood that your telephone cable is not capable of handling more than a half meg broadband anyway so paying for 8meg is just a waste of money.
I am by no means praising Virgin but it is only a few months since I checked all this out and to my chagrin found out that for the service they provide none of their competitors can beat them on price.
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