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Spyware Advertisment Embedded In Pc Help!


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6 replies to this topic

#1 BigMark500

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Posted 04 April 2008 - 12:55 AM

every so often I have a spyware advertisement pop up, and it will change, but it will always send me to the same site. I have run norton, and xsoft and they are both clean. I saw that someone had helped someone else with that problem, and I am looking for some guidence. !!

Edited by Orange Blossom, 04 April 2008 - 02:47 AM.
Moved to more appropriate forum. ~ OB


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#2 quietman7

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Posted 04 April 2008 - 10:13 AM

What OS (Win 2K, XPsp1, XPsp2, Vista) are you using? What do the spyware ads say? Have you tried doing your scans in "Safe Mode"?

You need to start there first. If rescanning in Safe Mode does not help, then do this:

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Perform an Online Virus Scan like BitDefender.
(These require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component. If given the option, choose "Quarantine" instead of delete.)
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#3 BigMark500

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Posted 04 April 2008 - 12:44 PM

ok there are several different messages that come up. One alerts me that i have a "Warning: Your computer may have critical errors in Windows Registry and file system! The registry and file system erriors lead to comupetr freezes, system crashes and slow downs, corruption of files and documents. Immediate system integrity scan and repair is strongly reccommended then it sasy to scan your computer for errors please click the next button below. when i click of the System integriy scan wizard (BS window)'s next button it sends me to the PC Cleaner install process. All these errors push me to the same companies webpage! this is the worst style of marketing ever ! I think it is XPsp2. I have tried scanning in both regular and Safe boot mode. neither have stopped the problem. every pop up promotes a different product on this companies page. I am going to follow your instructions..so hear goes

#4 Orange Blossom

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Posted 07 April 2008 - 11:26 PM

Hello BigMark500,

Have you followed the instructions quietman7 gave you? If so, please post the SUPERAntiSpyware log. If you ran into problems, let us know that too.

If you ran one of the online scans, which did you choose? Did it find anything?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#5 hmensch

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Posted 28 April 2008 - 06:32 PM

I was experiencing the same spyware ad problem posted by BigMark500. I tried numerous fixes to resolve the problem. The solution posted by quietman7 did the trick for me. THANK YOU!!

#6 BigMark500

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Posted 30 April 2008 - 02:43 AM

Yeah It worked!!....This site and you are great. Thanks again

#7 quietman7

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Posted 30 April 2008 - 07:04 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1 & Part 2".
"IE Recommended Minimal Security Settings".
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