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Error 1002; Help


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6 replies to this topic

#1 DrClash

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Posted 03 April 2008 - 06:37 PM

This has been affecting me for at least two years, and I think I'm coming to the bottom of it.

My computer freezes and no sound will come out, the mouse won't move, the screen stops moving, it just stops
working.
I am forced to reboot the computer by manually turning the power button on and off.
I looked in event viewer, and I got the following different errors.

First of all, my computer is Compaq Presario from 2004. The warranty has obviously ended.

Error, 4/3/2008, application Hang. (101) 1002 [Same time my computer froze on this same day.]
Hanging application iexplorer.exe, version 7.0.6000.16608, hang module hungapp version 0.0.0.0,
hang adress 0x00000000

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 36 30 38 20 69 6e 16608 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Help me please, and I will be grateful to no end.

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#2 PropagandaPanda

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Posted 03 April 2008 - 06:47 PM

That application that caused the crash, if it indeed is that one, is your Internet Explorer.

First thing I would do is reinstall your internet explorer.

Some more info would be helpful. Does this only occur when you are using the net? Does it ever happen when you leave your computer alone; as in you leave your computer and come back to find that it's frozen?

#3 hamluis

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Posted 03 April 2008 - 06:50 PM

Best info I've found: http://www.eventid.net/display.asp?eventid...ang&phase=1

Louis

#4 DrClash

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Posted 03 April 2008 - 06:54 PM

That application that caused the crash, if it indeed is that one, is your Internet Explorer.

First thing I would do is reinstall your internet explorer.

Some more info would be helpful. Does this only occur when you are using the net? Does it ever happen when you leave your computer alone; as in you leave your computer and come back to find that it's frozen?


YES, it does only occur on the net, but I don't have to be on the Internet browser for it to lock up.
I recently moved from Illinois to Texas, with different internet providers, so that rules out that...

So, if I unhook the 2wire from my computer, I'm free from freezing.

#5 hamluis

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Posted 03 April 2008 - 07:23 PM

<<So, if I unhook the 2wire from my computer, I'm free from freezing.>>

I assume that you have DSL and are referring to your DSL modem. Removing that removes your Internet connection, right?

If I'm right...have you tried reinstalling the 2Wire software and reestablishing your connection? Do you have the CD from (I suppose) SBC?

I think that I would try updated drivers for the NIC, since you say the problem existed prior to your move.

Do you have two NICs installed or only the one?

Louis

#6 DrClash

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Posted 03 April 2008 - 07:27 PM

<<So, if I unhook the 2wire from my computer, I'm free from freezing.>>

I assume that you have DSL and are referring to your DSL modem. Removing that removes your Internet connection, right?

If I'm right...have you tried reinstalling the 2Wire software and reestablishing your connection? Do you have the CD from (I suppose) SBC?

I think that I would try updated drivers for the NIC, since you say the problem existed prior to your move.

Do you have two NICs installed or only the one?

Louis


Oh man, I have no idea...I just know that my problem is linked to the internet in general, I was
just naming that thing that gives me internet...I don't think it has anything to do with 2Wire.

#7 hamluis

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Posted 03 April 2008 - 08:06 PM

OK, we'll start at the beginning :thumbsup:.

Who provides your Internet service, SBC? Did they provide you with a device called a modem, which connects to your computer and also connects to your phone line...and which allows you to connect to the Internet?

Can you take a look in Device Manager on your system...and see if you have any yellow or red markings by anything? If so, please advise us what that device might be.

Device Manager Basics - http://www.cybertechhelp.com/tutorial/arti...-manager-basics

Louis




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