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Avg Keeps Popping Up With Alert.


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5 replies to this topic

#1 dizzydee

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Posted 02 April 2008 - 03:28 PM

Im at a loss of what to do, ive run online Bitdefender found nothing, ran SAS found nothing, run A-squared found nothing, ran avg antivirus free found nothing, run AVG super anti-spyware found nothing, so why is Avg constantly popping up saying ive got, Trogan horse startpage BTF found in, C:\system volume information\-restore{BIC538CO-CBAB-4434..... I keep heeling and deleting, but it keeps comming back. Any info or help much appreciated, many thanks , Dee

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#2 ruby1

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Posted 02 April 2008 - 03:51 PM

you say you have run avg antivirus ?according to this thread you have Macaffee ;can you confirm that you have removed Macaffee

http://www.bleepingcomputer.com/forums/ind...mp;#entry780227 from your computer?

#3 dizzydee

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Posted 02 April 2008 - 03:56 PM

Hi ruby1, and thanks for replying, yes today i unistalled mcafee also used the removal tool to get rid of everything, then i installed avg7.5 free, plus comodo firewall. thanks Dee.

#4 Orange Blossom

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Posted 02 April 2008 - 05:56 PM

Hello dizzydee,

The file that your security program is flagging is in the System Restore. This is a system protected file that is used to restore the computer to an earlier working state. The file that is being flagged isn't a problem UNLESS you use System Restore, and then you can get reinfected. You recently were disinfected in the HJT forum. Some of the malware was saved in System Restore. To prevent possible reinfection, let's flush the restore points. Apparently you missed this step in Grinler's final post, so here are more detailed directions.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr Note: The directions in the link are for XP Pro, if you have the Home edition, it will start running right away. Let it finish calculating, then click on the More Options tab as outlined below.
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#5 dizzydee

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Posted 03 April 2008 - 06:26 AM

Thankyou Orange Blossom,

I have done that now, thanks Dee.

#6 Orange Blossom

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Posted 08 April 2008 - 11:17 PM

You're welcome. :flowers:

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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