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Windows Update Error Message


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#1 jackog

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Posted 02 April 2008 - 05:22 AM

I'm using XP Pro SP2, IE6 and having problems getting access to Windows update, although I've used it many times before. I get error message 80072EE7. I have tried all the things suggested on the linked support page and knowledge base page including disabling Firewall (Sygate Personal), checking hosts file.
I have run an updated McAffee Virusscan. Still the problem persists, any suggestions would be welcome.

Thanks Gary

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#2 hamluis

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Posted 02 April 2008 - 08:33 AM

Hmm...what linked support page might you be talking about? Please post a link, if you have it.

Do you have any other problems connecting to the Internet (any website)?

If you go to Network Connections (Control Panel/Network & Internet Connections/Network Connections), list the connections appearing there.

Louis

#3 jackog

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Posted 02 April 2008 - 10:48 AM

The support page is part of the Windows update site that has a few suggestions for tackling the given error number plus a reference to the knowledge base (No. 836941), all of which I have tried.

I've had no problems connecting to any other sites.

The connections listed are :-

Broadband
Virgin Media /Broadband /Disconnected /WAN Miniport (PPPOE)


Lan or High speed Internet
Local area connection /Connected /Broadcomm Netxtreme Gigabit Ethernet



Network Bridge
Network Bridge /Network Bridge /Disabled /MAC Bridge Miniport
1394 Connection /Network Bridge /Conncted, Bridged /1394 Net Adapter

Gary

#4 hamluis

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Posted 02 April 2008 - 11:50 AM

I think I'd delete the broadband and network bridge connections depicted, since neither seems to be doing anything.

And...I would never disable my firewall...not sure who/what suggested that as a "cure." If you are connecting with other websites, it's not your firewall keeping you from connecting. I see now that there are suggestions to "temporarily" disable and reconfigure 3d-party firewalls, while using the Windows Firewall in the interim...problem with that since the Windows Firewall is adequate protection.

You've seen this link, http://209.85.173.104/search?q=cache:Q8Krj...;cd=3&gl=us ?

Is this the page you refer to, http://support.microsoft.com/?kbid=836941

The one other thing I would suggest is...open Device Manager and expand your network adapter category and ensure that there are no yellow or red markings indicating a problem there.

Who is your ISP and do you use a router? If necessary, can you set up your broadband (cable or DSL?) connection anew?

Louis

Edited by hamluis, 02 April 2008 - 11:50 AM.


#5 Emile

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Posted 02 April 2008 - 11:55 AM

Hello,
I have the same problem . Since this morning
I can access the updates from Microsoft.com --> search "windows update" ...
Emile Asus P7P67 Pro v3, Intel 1155 3.4 GH, Corsair DDR3 8Gb,PCX Nvidia 560 ti,PCX Nvidia 550 ti,
SSD 120Gb, 2 x 1 Tera SATA6, Dual Boot

#6 jackog

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Posted 02 April 2008 - 01:57 PM

Louis many thanks for your help, yes those links are the pages I mentioned, and yes I did enable the Windows Firewall before disabling the Sygate one.
I have removed those two connections and all of the others are shown as normal in device Manager. But the problem still exists.
My ISP is Virgin Media (was telewest) and no I don't use a router my network card connects directly to a cable modem (has beeen rebooted).

Gary

#7 hamluis

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Posted 02 April 2008 - 04:02 PM

Although this appears to apply to Vista, I don't see where there are very many other alternatives to try: http://windowshelp.microsoft.com/Windows/e...26320f1033.mspx

Louis

#8 jackog

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Posted 03 April 2008 - 12:29 PM

Have already examined hosts file, all lines are REM'ed, no spurious enries.

Gary

#9 hamluis

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Posted 03 April 2008 - 12:50 PM

I guess that I cannot suggest anything else that is documented, other than http://www.updatexp.com/0x80072ee7.html

Louis

#10 Billy O'Neal

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Posted 03 April 2008 - 03:53 PM

Could you post the last 30 lines or so of your windows update log?
it is in C:\Windows\WindowsUpdate.log

oh, and put them in a codebox, please ;)

You can do that with [ code ] and [/ code ] tags. (remove the spaces)

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#11 jackog

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Posted 03 April 2008 - 06:02 PM

2008-04-03	23:22:10:078	1192	484	Misc	WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab>. error 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: Send failed with hr = 80072ee7.2008-04-03	23:22:10:078	1192	484	Misc	WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab>. error 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: Send failed with hr = 80072ee7.2008-04-03	23:22:10:078	1192	484	Misc	WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab>. error 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: Send failed with hr = 80072ee7.2008-04-03	23:22:10:078	1192	484	Misc	WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab>. error 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c2008-04-03	23:22:10:078	1192	484	Misc	WARNING: DownloadFileInternal failed for [url="http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab:"]http://download.windowsupdate.com/v7/windo...wsus3setup.cab:[/url] error 0x8024402c2008-04-03	23:22:10:078	1192	484	Setup	FATAL: IsUpdateRequired failed with error 0x8024402c2008-04-03	23:22:10:078	1192	484	Setup	WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x8024402c2008-04-03	23:22:10:078	1192	484	Setup	WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x8024402C2008-04-03	23:22:10:078	1192	484	Agent	  * WARNING: Skipping scan, self-update check returned 0x8024402C2008-04-03	23:22:11:656	1192	484	Agent	  * WARNING: Exit code = 0x8024402C2008-04-03	23:22:11:656	1192	484	Agent	*********2008-04-03	23:22:11:656	1192	484	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]2008-04-03	23:22:11:656	1192	484	Agent	*************2008-04-03	23:22:11:656	1192	484	Agent	WARNING: WU client failed Searching for update with error 0x8024402c2008-04-03	23:22:11:687	1192	93c	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {8700D311-7B49-4F37-84D8-7CF01989881D}]2008-04-03	23:22:11:687	1192	93c	AU	  # WARNING: Search callback failed, result = 0x8024402C2008-04-03	23:22:11:687	1192	93c	AU	  # WARNING: Failed to find updates with error code 8024402C2008-04-03	23:22:11:687	1192	93c	AU	#########2008-04-03	23:22:11:687	1192	93c	AU	##  END  ##  AU: Search for updates [CallId = {8700D311-7B49-4F37-84D8-7CF01989881D}]2008-04-03	23:22:11:687	1192	93c	AU	#############2008-04-03	23:22:11:718	1192	93c	AU	AU setting next detection timeout to 2008-04-04 03:22:11




Hope that is OK, not too familiar with codebox


Gary

#12 Billy O'Neal

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Posted 03 April 2008 - 06:10 PM

Thats fine. Have you added update.microsoft.com to your trusted zone, and set the trusted zone to low security?

Billy3

Sorry, this is a proxy problem.
Does your isp use a proxy?

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#13 jackog

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Posted 04 April 2008 - 02:35 AM

Hi Billy

Yes I have added update.microsoft.com to my trusted sites and the security level is low. As to my ISP using a proxy server, I don't know will have to ask them.

Gary

#14 Farbar

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Posted 04 April 2008 - 03:53 AM

Hi jackog,

You may try this if you have not tried it already:

Go to Internet Options:

1. Under General tab Empty your IE cache (all Internet temporary files, history and cookies)
2. Check and if needed reset all the privacy and security settings to its default by pressing default button.
3. Under privacy tab click on Sites button, then click on Remove all and then OK to clear all the restricted sites. (If you use SpywareBlaster you have you re-enable it again to add the bad sites restriction again.)
4. Click on this link and see if you get connected to update site:
http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
5. If you get connected press on Custom button and see if you can update Windows. If not check this one:
http://wiki.castlecops.com/Windows_Update_Fix

Good luck!

#15 Billy O'Neal

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Posted 04 April 2008 - 07:54 AM

Hello, jackog.

Try Farbar's instructions, and then try this:

Download Dial-A-Fix and save it to your desktop.
Extract the zip file to a folder on your desktop.
Run Dial-A-Fix.exe inside the folder you created.
Check every box in regions 2-5.
Your window should now look like this:
Posted Image
Click the Go button at the bottom of the window.

You can now close Dial-A-Fix.
Then try Windows Update again.

Billy3

Edited by Billy O'Neal, 04 April 2008 - 07:55 AM.

Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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