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Spyware Removal


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7 replies to this topic

#1 texas500

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Posted 01 April 2008 - 05:52 PM

Hello,

I have tried everything possibel to remove the spyware. The most recent attempt was to use the SuperAntispyware, created restore point but nothing seems to help. Any suggestions? Thank you!

Edited by rigel, 01 April 2008 - 06:32 PM.
Moved to a more appropriate forum


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#2 extremeboy

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Posted 01 April 2008 - 08:57 PM

hello and welcome to BC.
you might want to check and read the tutorial in the following webspyware removol guide
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 boopme

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Posted 01 April 2008 - 09:05 PM

Please provide some further information. Did you run SAS from safe mode?
What is the name of the Spyware,what program brought it to your attention?
Is this an XP or what other system?
Thanks
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#4 texas500

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Posted 01 April 2008 - 09:19 PM

Please provide some further information. Did you run SAS from safe mode?
What is the name of the Spyware,what program brought it to your attention?
Is this an XP or what other system?
Thanks



I'm running windows XP (on a laptop). I did not run it in Safe mode. It was brought up by Avast & SuperAntiSpyware. It keeps displaying the Abebot & Trojandownloader.xs warnings. I also get the small yellow triangle warning. I have scanned, quaranited, deleted and nothing seems to work.

#5 boopme

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Posted 02 April 2008 - 06:47 PM

Hello, Please run 2 scans and post back 2 logs.
Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

NEXT:
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#6 texas500

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Posted 03 April 2008 - 05:15 PM

hello,

here are the scan logs:

Malwarebytes' Anti-Malware 1.10
Database version: 587

Scan type: Quick Scan
Objects scanned: 35390
Time elapsed: 6 minute(s), 15 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 9

Memory Processes Infected:
C:\WINDOWS\system32\edixkrij.exe (Trojan.FakeAlert) -> Unloaded process successfully.
C:\Documents and Settings\All Users\Application Data\qtencfwr\clqbudib.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\mwc (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AllFilesystemObjects\shellex\ContextMenuHandlers\pcsd (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\ContextMenuHandlers\pcsd (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\PC-Cleaner (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Cezary\Application Data\PC-Cleaner (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\edixkrij.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\qzklsnub.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\qtencfwr\clqbudib.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\system32\fqxcnaly.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vwxipkrw.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cezary\Local Settings\Temp\117b7c3d.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cezary\Local Settings\Temp\ca28082c.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cezary\Application Data\PC-Cleaner\log.dat (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cezary\Application Data\PC-Cleaner\settings.dat (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.


SmitFraudFix v2.309

Scan done at 16:54:59.70, Thu 04/03/2008
Run from C:\Documents and Settings\Cezary\My Documents\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Documents and Settings\All Users\Application Data\qtencfwr\clqbudib.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Eraser\eraser.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Creative\Shared Files\CamTray.exe
C:\WINDOWS\system32\edixkrij.exe
C:\Program Files\Logitech\QuickCam10\COCIManager.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\WINDOWS\system32\cmd.exe

hosts


C:\


C:\WINDOWS


C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\WINDOWS\system32\LogFiles


C:\Documents and Settings\Cezary


C:\Documents and Settings\Cezary\Application Data


Start Menu


C:\DOCUME~1\Cezary\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"
"System"=""


Rustock



DNS

Description: Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
DNS Server Search Order: 63.249.32.22
DNS Server Search Order: 63.249.32.21

HKLM\SYSTEM\CCS\Services\Tcpip\..\{405B6278-19AD-4927-95BC-379F5C973EB2}: DhcpNameServer=63.249.32.22 63.249.32.21
HKLM\SYSTEM\CS1\Services\Tcpip\..\{405B6278-19AD-4927-95BC-379F5C973EB2}: DhcpNameServer=63.249.32.22 63.249.32.21
HKLM\SYSTEM\CS2\Services\Tcpip\..\{405B6278-19AD-4927-95BC-379F5C973EB2}: DhcpNameServer=63.249.32.22 63.249.32.21
HKLM\SYSTEM\CS3\Services\Tcpip\..\{405B6278-19AD-4927-95BC-379F5C973EB2}: DhcpNameServer=63.249.32.22 63.249.32.21
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=63.249.32.22 63.249.32.21
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=63.249.32.22 63.249.32.21
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=63.249.32.22 63.249.32.21
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=63.249.32.22 63.249.32.21


Scanning for wininet.dll infection


End

#7 texas500

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Posted 04 April 2008 - 08:43 AM

It appears that the last scan got rid of the pop-ups and little yellow triangle. Please let me know if I need to do anything else. Thank you so much for your assistance.

Agnes

#8 quietman7

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Posted 04 April 2008 - 09:54 AM

Did you perform the smitfraud scan after the MBAM scan? If so, search your system for edixkrij.exe as it still shows as a running process.

If you performed the MBAM scan afterwards, then according to the log, it was deleted.
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