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Help Quickly Please


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#1 weemeg23

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Posted 01 April 2008 - 08:42 AM

HI
I need help asap. I think I have a virus I keep on getting these CiD pop ups on my computer which are very annoying and I have tries to use Norton to remove it but with no luck. Aslo I tried to use super antispywear and ATF cleaner in safe mode but that didn't work either then i tried the Hijackthis programme but I really have no idea what I am doing so i unistalled these programmes except for norton of course and the superantispywear. My computer is getting worse by the minute with these pop ups and slowing down grately. I know i got this CiD thing from windows live plus :thumbsup: please please can someone help me get this cid off also i have went to add and remove preogrammes and unistalled the liveplus but the Cid Still popping up.
thanks so much
:flowers:

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#2 quietman7

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Posted 01 April 2008 - 10:11 AM

Please uninstall any of the following program(s) using Add/Remove Programs if they are present. They are often bundled with the malware causing your problems. To do this, go to Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs highlight each one and select Remove.
Messenger Plus! Live & Sponsor (CiD)
CiD Help
CiD Manager
Bitdownload
Bitgrabber
BitRol
Download Plugin for Internet Explorer
Get-Torrent
Netpumper
Search Plugin
Torrent101
W3player
WinZix
Zone Media


While uninstalling any of the above, if you are asked for a Verification code, please enter the numbers that appear in the window. When done, be sure to reboot your computer. <- Important!

Note: If you were using Messenger Plus! Live and want to continue to use it, then reinstall and choose not to install the Sponsor after your computer has been cleaned. See How to remove Messenger Plus (C2Media) and How to install Messenger Plus! Live without the Sponsor.

If none of these programs were listed, then continue with the next step.

Please download the
Lop uninstaller and save to your desktop.
alternate download
  • Double-click on uninstall.exe.
  • Click Ok, the Ok again.
  • Type the number you see on the "verification" screen and click Uninstall.
  • You will be asked to "Please close all browser windows and Explorer folders...". Click Ok.
  • Restart your computer when done.
Note:Some anit-virus and anti-malware scanners may detect the uninstaller as malware. This is common with programs created to remove certain infections. You will have to let your anti-virus allow the file to download and run. When it has finished, you can allow your security programs to remove the uninstaller.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 weemeg23

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Posted 01 April 2008 - 10:27 AM

:flowers: thank u so much for your quick reply I am so grateful I will do what u have said and will let u know how it all goes xx :thumbsup:

#4 quietman7

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Posted 01 April 2008 - 10:30 AM

Not a problem. Good luck.
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#5 weemeg23

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Posted 01 April 2008 - 02:39 PM

Hi well I dont seem to have any more pop ups thanks alot your a great help thanks so much and her is the log xxx :trumpet: :thumbsup: :flowers: :inlove:




SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/01/2008 at 06:37 PM

Application Version : 4.0.1154

Core Rules Database Version : 3428
Trace Rules Database Version: 1420

Scan type : Complete Scan
Total Scan Time : 01:21:06

Memory items scanned : 179
Memory threats detected : 0
Registry items scanned : 5791
Registry threats detected : 0
File items scanned : 61900
File threats detected : 0

#6 quietman7

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Posted 01 April 2008 - 02:45 PM

Good job.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#7 weemeg23

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Posted 01 April 2008 - 02:55 PM

I will do that now thanks again for ur help this site is so cool xxx
godbless u xx

#8 quietman7

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Posted 02 April 2008 - 07:36 AM

Your welcome.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1 & Part 2".
"IE Recommended Minimal Security Settings".
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