Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Norton Av Full Scan Doesn't Finish


  • Please log in to reply
11 replies to this topic

#1 tpizza01

tpizza01

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:21 AM

Posted 31 March 2008 - 08:38 PM

I have had this problem before and I am pretty sure what I did to fix it was re-installing the software. But I would hate to have to do that everytime I want to run a scan.

What's happening (this time):

Starting a full system scan and it begins,
Gets up to about 5600+ files and just keeps running on the one file
It doesn't pause - it won't stop - it just keeps on running. In order for me to stop it I have to open my task manager and kill it there.

The file it is running on this time is from the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\http\shell\open\command

THere were a couple of other times where it stopped somewhere else but I don't remember what spots they were. I think they may have been registry files also.

Any suggestions? The last time I had a scan completed was a couple of months ago.

BC AdBot (Login to Remove)

 


m

#2 Bartster

Bartster

  • Members
  • 188 posts
  • OFFLINE
  •  
  • Local time:07:21 AM

Posted 01 April 2008 - 01:07 PM

I had this problem, too. Think it has to do with the number of processes, etc. that are running while the computer is in normal mode. Try running the scan in safe mode.
Just finished one a few minutes ago and worked great. Only took 20 minutes, didn't hang or anything.

#3 tork

tork

  • Members
  • 718 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:here
  • Local time:07:21 AM

Posted 01 April 2008 - 01:28 PM

I agree with Bartster about running scan in Safe Mode - as a general rule its a good practice to get into always running it in Safe Mode. Same thing with any on-demand scanners you may have installed and use.

#4 eurokings05

eurokings05

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:05:21 AM

Posted 01 April 2008 - 03:00 PM

why do you recommend running scans

in safe mode just curious?

#5 Bartster

Bartster

  • Members
  • 188 posts
  • OFFLINE
  •  
  • Local time:07:21 AM

Posted 01 April 2008 - 03:08 PM

I believe it prevents firewalls and other programs and processes from interfering with the scan. Also it makes the scan go much faster. Also, any malware found is easier to remove in
safe mode.

Edited by Bartster, 01 April 2008 - 03:12 PM.


#6 tpizza01

tpizza01
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:21 AM

Posted 01 April 2008 - 03:24 PM

I remember doing it in safe mode and it working but doesn't that defeat the purpose? Everything in safe mode is just that. By running it in normal mode we are gaining the advantage of a full system scan where everything is available. Is there anyway around this - because that is a pain in the A.

#7 Bartster

Bartster

  • Members
  • 188 posts
  • OFFLINE
  •  
  • Local time:07:21 AM

Posted 01 April 2008 - 03:32 PM

It still does a full system scan, just without all of the other stuff running along with it.

#8 tpizza01

tpizza01
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:21 AM

Posted 01 April 2008 - 03:35 PM

That still sucks having to do it that way. Here's a question - how do you drop the amount of processes running? without hurting anything

#9 Bartster

Bartster

  • Members
  • 188 posts
  • OFFLINE
  •  
  • Local time:07:21 AM

Posted 01 April 2008 - 03:40 PM

You could try Black Viper's site.

http://www.blackviper.com/

Just to add:
My subscription to Norton expires in Sept. and I don't plan to renew it (going to use free alternatives )
It's been stated ad nauseum about Norton being a resource hog, which slows down your computer and I,
like you think it's a PITA to run a simple scan also.

Edited by Bartster, 01 April 2008 - 04:04 PM.


#10 tpizza01

tpizza01
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:21 AM

Posted 01 April 2008 - 03:58 PM

Cool thanks!

#11 Bartster

Bartster

  • Members
  • 188 posts
  • OFFLINE
  •  
  • Local time:07:21 AM

Posted 01 April 2008 - 04:08 PM

You're welcome!!
Good luck.

#12 tork

tork

  • Members
  • 718 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:here
  • Local time:07:21 AM

Posted 01 April 2008 - 08:54 PM

Why Should You run Your Anti-Virus/Anti-Spyware Scans in Safe Mode

http://security.gt500.org/doku.php?id=virus-scan-safe-mode




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users