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Strange Windows Xp Problem....help!


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#1 dualshock71

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Posted 31 March 2008 - 07:30 PM

One day, a friend came over and needed a computer. My room was a mess, so I picked it up and carried it downstairs. It worked fine for about three hours. Then I took it back upstairs and hooked it all up, probably less carefully than I should. It worked fine, until I moved my foot and accidentally kicked the power cord out of the back of the tower. I pluged it back in, and turned it on. It showed me the Windows loading screen, then told me that "\Windows\System32\config\system" was missing and that I should recover it. I put in the Windows XP disk and loaded it up. It gave me three options: reinstall Windows, repair, or exit. If I choose to reinstall, I get a message. It says something about a bad_pool_caller and gives me the following numbers:

"0x000000c2 (0x00000043, 0xc3A40000, 0x00000000, 0x00000000)"

I'm an ameture at this, but I looked up that long line of code and came up with no answers. Everywhere I go for the first problem (missing WINDOWS file) tells me to use the Repair option. I try that, and I get this DOS-like prompt. It tells me to select the thing needing repair, and only gives me my C drive. I select it, and get the bad_pool_caller messege.

My mom is getting sick and tired to me taking up her computer time, and we're walking on short bread here. Any chance that I can repair this without getting expensive parts and consultants involved?

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#2 mme

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Posted 31 March 2008 - 07:44 PM

have you tried running a full repair
not the recovery console or reinstall windows
you wont lose anything
but you will need to update windows

#3 Budapest

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Posted 31 March 2008 - 07:51 PM

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "! " or "X" symbols.

Edit: I now see you can't boot, so my advice isn't much use, sorry.

You could try a repair install.

How to Perform a Windows XP Repair Install

Edited by Budapest, 31 March 2008 - 07:55 PM.

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#4 dualshock71

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Posted 31 March 2008 - 07:54 PM

have you tried running a full repair
not the recovery console or reinstall windows
you wont lose anything
but you will need to update windows


Okay, forgive me here. I've had the machine for years, but I'm still mostly a techno-illiterate. How do I do that?

#5 mme

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Posted 31 March 2008 - 08:06 PM

http://www.michaelstevenstech.com/XPrepairinstall.htm

that link will guide you to a successful repair

#6 dualshock71

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Posted 31 March 2008 - 08:15 PM

Okay, I read the link, but I'm still confused. I can probably use it if I have a day or two, but is there any simpler guide? Sorry if I'm just being annoying here.

#7 Budapest

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Posted 31 March 2008 - 08:27 PM

There's another guide here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 dualshock71

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Posted 31 March 2008 - 08:36 PM

Okay....now I feel dumb. I never tried that. Thank you very much, both mme and Budapest. I think you may have just helped me fix an error. Gracias, mis amigos o amigas.

#9 mme

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Posted 31 March 2008 - 08:42 PM

once you begin the repair process its fairly simple
it will seem like an install but its not
GODD LUCK

#10 dualshock71

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Posted 31 March 2008 - 09:05 PM

Okay, dualshock opened his big fat mouth too soon. I guess I forgot to specify; doing ANYTHING in the installation/repair menu leads me to the bad_pool_caller message. Any way to fix that one?

#11 mme

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Posted 31 March 2008 - 09:29 PM

heres what this guy did and worked for him

http://kindel.com/blogs/charlie/archive/2004/05/26/282.aspx

#12 dualshock71

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Posted 01 April 2008 - 06:27 PM

Okay, I'm at it again. The method you gave me, mme; is ripping those DIMM things out of my computer going to hurt my machine. And, on a related topic, any idea how much new ones cost?

#13 mme

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Posted 01 April 2008 - 07:01 PM

just press on clips on each side
they pop out
remember which way they go
take your time and you will be ok
follow the link and you wont harm
your computer
do this with the power turned off
and computer not plugged into power source

#14 usasma

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Posted 02 April 2008 - 05:59 AM

The missing \Windows\System32\config\system thing is a failure of NTLDR to load the System hive from the registry during startup. There's many different things that could cause this, but the simplest thing to try is typing "chkdsk /r" (without the quotes) from the Recovery Console. Also, I'd suggest trying a free, bootable diagnostic utility from the manufacturer of your hard drive.

The STOP 0xC2 (shorthand for the long numbers that you quoted) error that you received is usually either a hardware problem or a problem with the driver that operates the hardware. The actual problem is in the way that the driver accesses your memory - so it's conceivable that this could also be a physical problem with your memory. You can test your memory with this free program: http://www.memtest86.com/
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