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Windows Installer Problem


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6 replies to this topic

#1 michael yorks

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Posted 31 March 2008 - 10:56 AM

Can anybody help, my computer will not install new updates, when I try I receive a message that windows is running in safe mode or installer is incorrectly installed. I have tried downloading msi.exe again but I keep getting blocked

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#2 dc3

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Posted 31 March 2008 - 11:18 AM

Are there any error codes?

Try looking in the Event Viewer to see what if any error are showing at the time that you receive the message.

Start> right click on My Computer> Manage> Event Viewer. Be sure that you choose System.

The error will appear in the far left column and will appear as a red dot with a white X inside. Each of the columns has a title at the top of them, the column that you want is the Event column. When you see an error follow it to the right across the page to the event column, there will be a set of numbers in there, this is the error code. If you right click on the error code a drop menu will appear, click on Properties, another page will open which will contain a description of the error.

Please post the error codes and descriptions back in this topic.

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#3 michael yorks

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Posted 31 March 2008 - 11:40 AM

Thanks Dc3, I've done as you advised and the following error code comes up.
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devises associated with it" attempting to start the service MSIServer with arguments "" in order to run the server:
{000C101C-0000-0000-C000-000000000046}

As you can see I'm a total novice and the above means nothing.
Thanks

#4 dc3

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Posted 31 March 2008 - 11:58 AM

If this problem is new, by that I mean has only been found in the last week or so, you can try doing a system restore.

Start> All Programs> Accessories> System Tools> System Restore. The highlighted dates on the calendar are the restore points that are available, click on the one you wish to try and follow the prompts which should pretty straight forward. This may take several minute to complete, please be patient with it and allow it to complete.

If this doesn't do the trick, let us know as there are other ways to go after this.

Edit: Would you please post the error code (the number in the Event column) that you used to get this information.

Edited by dc3, 31 March 2008 - 11:59 AM.

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#5 michael yorks

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Posted 31 March 2008 - 12:02 PM

Thanks Dc3, will give it a go now, I'll let you know how I get on

#6 dc3

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Posted 31 March 2008 - 12:05 PM

Another thing to try would be to perform a check disk, instructions can be found here.

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#7 michael yorks

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Posted 31 March 2008 - 02:14 PM

Dc3, thanks for the advise.
Error code in event =10010
I've tried system restore as far back as January, reads back no changes, I've also tried check disc thanks to your link it came back with no problems.
With hindsight the problem began to occur after I bought a program to speed up the computer (Regcure) even though there wasn't a particular problem, I've allowed the program to go to a default level and I can't see how it could effect the computer in a bad way.
I'll feel like a bit of a turnip if this is causing the problem.




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