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I Need Help..bugs Have Infested Me


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3 replies to this topic

#1 sportman32922

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Posted 31 March 2008 - 09:02 AM

hello,

i have been infested with several bugs and rojans...i need help..my computer recieves popup when it idles mostly and when i go to my program and files and try to download a file all the icons disappear, i have ran the cleanup programs you all have on your malware page but they all seem to just do the same thing after i run the program..help please..one seems to be a malware reminder and the others trojans...

Edited by Orange Blossom, 31 March 2008 - 05:08 PM.
Moved to more appropriate forum. ~ OB


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#2 Orange Blossom

Orange Blossom

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Posted 02 April 2008 - 06:22 PM

Hello sportman32922,

In order to assist you, we need more information.

What is your operating system: Windows XP, Vista, etc.?

Please describe the popups in more detail. What do the popups say? What color are they?

What security programs do you have installed? Please name them.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 sportman32922

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Posted 02 April 2008 - 06:27 PM

my operating system is windows xp, the popups are just pages from other internet sources..not color in particular, one of them is a web security popup asking me to download a program, i have panda security as well as spybot, and adaware

#4 Orange Blossom

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Posted 02 April 2008 - 06:34 PM

Hello sportman32922,

one of them is a web security popup asking me to download a program,


Can you please name the program it asks you to download?

At this point, I'd like you to run a scan with SuperAntiSpyware in Safe Mode. You will, of course, install it in Normal Mode.

Download and install SUPERAntiSpyware free found here: SUPERAntiSpyware

Be sure to click on the download button to the left, not on the free trial download on the right.
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Reboot into Safe Mode and open SuperAntiSpyware
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • Reboot into Normal Mode
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Please post the log in your next reply.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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