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Internet Problems


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2 replies to this topic

#1 KOknockout

KOknockout

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Posted 30 March 2008 - 05:32 PM

Okay, so my mom's friend was having lots of problems with her computer. I decided to take her tower home and hook it up and work on it at my house. I ran AVG, Adaware, and Spybot and cleaned out what I could. I think I was able to get rid of everything that these programs found, but my other problem is that the Internet connection is messed up. About once an hour it will let me on about 3 pages and then it will stop working for about another hour. I've tried just about everything and just can't get it to work. She has cable internet just like us and I believe her settings are the same as ours, which is why I can't understand why it won't work. I know it's not the modem or router because when my tower was hooked up it worked fine, and my parent's computer (which I'm on now) also works. I've already tried repairing the connection, unplugging the modem and router and plugging them back in, uninstalling the ethernet card and reinstalling it, but so far no luck. Is it possible that there's some type of trojan or spyware left on it that is somehow blocking me from getting on the Internet? Here's the Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:29:46 PM, on 3/30/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Lexmark 3300 Series\lxccmon.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\system32\ws2_64.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\CcEvtSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\lxcccoms.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://srch-us6.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\mgmrwmrv.exe,
O1 - Hosts file is located at: C:\WINDOWS\System32\drivers\etc\hosts
O1 - Hosts: 124.217.252.77 www.bravesentry.com
O1 - Hosts: 124.217.252.77 bravesentry.com
O1 - Hosts: 124.217.252.78 secure.isoftpay.com
O1 - Hosts: 124.217.252.77 www.bravesentry.com
O1 - Hosts: 124.217.252.77 bravesentry.com
O1 - Hosts: 124.217.252.78 secure.isoftpay.com
O1 - Hosts: 124.217.252.77 www.bravesentry.com
O1 - Hosts: 124.217.252.77 bravesentry.com
O1 - Hosts: 124.217.252.78 secure.isoftpay.com
O1 - Hosts: 124.217.252.77 www.bravesentry.com
O1 - Hosts: 124.217.252.77 bravesentry.com
O1 - Hosts: 124.217.252.78 secure.isoftpay.com
O2 - BHO: (no name) - {15651c7c-e812-44a2-a9ac-b467a2233e7d} - (no file)
O2 - BHO: (no name) - {2F3AE16B-EC2F-4C60-9640-0CB0E8DB47CC} - (no file)
O2 - BHO: (no name) - {622cc208-b014-4fe0-801b-874a5e5e403a} - (no file)
O2 - BHO: {04170398-7d34-e18a-7bb4-0a6a5ca45a58} - {85a54ac5-a6a0-4bb7-a81e-43d789307140} - (no file)
O2 - BHO: (no name) - {9c5b2f29-1f46-4639-a6b4-828942301d3e} - (no file)
O2 - BHO: (no name) - {FA6E43E6-F825-4317-BBCC-EC8462D1F3A5} - (no file)
O2 - BHO: (no name) - {ffff0001-0002-101a-a3c9-08002b2f49fb} - (no file)
O2 - BHO: Gamburg provider - {FFFFFFFF-8F0D-4322-B01F-B42439E0B71C} - (no file)
O2 - BHO: Her - {FFFFFFFF-F538-4f86-ABAF-E9D94D5C007C} - (no file)
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: (no name) - {33421C60-E929-428C-8848-7D66E6056A3A} - (no file)
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [lxccmon.exe] "C:\Program Files\Lexmark 3300 Series\lxccmon.exe"
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [LXCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCCtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [ws2_64.exe] C:\WINDOWS\system32\ws2_64.exe
O4 - HKLM\..\Run: [ntuser] C:\WINDOWS\system32\drivers\
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ntuser] C:\WINDOWS\system32\drivers\
O4 - HKLM\..\Policies\Explorer\Run: [ES6K0fNPPi] C:\WINDOWS\system32\os1zn2mO7Z.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - .DEFAULT User Startup: AutoPlay.exe (User 'Default user')
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1185331455858
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1185331668733
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5D0A8367-1E28-45CD-8899-EA70FE8DD366}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O20 - Winlogon Notify: iifdede - C:\WINDOWS\
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: CbEvtSvc - Unknown owner - C:\WINDOWS\System32\CbEvtSvc.exe (file missing)
O23 - Service: CcEvtSvc - Unknown owner - C:\WINDOWS\System32\CcEvtSvc.exe
O23 - Service: Fast User Switching Compatibility FastUserSwitchingCompatibilityNla (FastUserSwitchingCompatibilityNla) - Unknown owner - C:\WINDOWS\system32\adptifa.exe
O23 - Service: lxcc_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxcccoms.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: IPSEC Services PolicyAgentNVSvc (PolicyAgentNVSvc) - Unknown owner - C:\WINDOWS\system32\alrsvce.exe
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\system32\drivers\
O23 - Service: System Restore Service srserviceSchedule (srserviceSchedule) - Unknown owner - C:\WINDOWS\system32\6to4svcl.exe
O23 - Service: Themes ThemesFastUserSwitchingCompatibilityNla (ThemesFastUserSwitchingCompatibilityNla) - Unknown owner - C:\WINDOWS\system32\acqpaoocu.exe
O23 - Service: Wireless Zero Configuration WZCSVCcisvc (WZCSVCcisvc) - Unknown owner - C:\WINDOWS\system32\12520437f.exe
O24 - Desktop Component 0: Privacy Protection - file:///C:\WINDOWS\privacy_danger\index.htm

--
End of file - 9798 bytes

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#2 Aaflac

Aaflac

    Doin' Dis 'n Dat...


  • Malware Response Team
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Posted 03 April 2008 - 05:30 PM

Apologies for the delay in responding.

The workload on this forum is intense, and sometimes it is not possible to respond to every
inquiry.


Please do the following:

Download SDFix

Save it to the Desktop
Right click SDFix.zip
Select: Extract All to extract it to its own folder

Now, reboot to Safe Mode
  • Restart your computer.
  • When the machine starts, tap the F8 key before Windows starts
  • You are presented with a Windows XP Advanced Options menu.
  • Select the option for Safe Mode using the arrow keys.
  • Press Enter to boot into Safe Mode.
In Safe Mode, open the SDFix folder on the Desktop
  • Double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • The process removes any Trojan Services or Registry Entries found, and then prompts you to press any key to Reboot.
  • Press any key to restart the PC.
  • When the PC restarts the SDFix will run again and complete the removal process
  • It then displays Finished
  • Press any key to end the script and load the Desktop icons.
  • Once the Desktop icons load, the SDFix report opens on screen and saves itself in the SDFix folder as Report.txt.
~~~~
Next, download ComboFix
Save to the Desktop <<< Important!!

Information on the program - A Guide on using ComboFix: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
It includes the opportunity to install the Windows Recovery Console.

Before running ComboFix, close or disable all AntiVirus and AntiMalware programs so that they do not interfere with the running of ComboFix.

Double-click combofix.exe to run the program
Follow the prompts.
(Don't click on the window while the program is running, it may cause your system to stall.)

When finished, a log, ComboFix.txt, is produced.

~~~~
Run HijackThis once again to obtain a new log.

~~~~
Please provide the contents of the SDFix Report.txt, the ComboFix log , and the new HijackThis log in your reply.

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#3 Aaflac

Aaflac

    Doin' Dis 'n Dat...


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Posted 03 April 2008 - 10:25 PM

Being helped here: Forum

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