Welcome to Bleeping Computer.
This isn't the proper forum to post about your problems, but since you've already posted your problem in the proper forum, I guess that's already been taken care of.
Hopefully, someone will be able to help you out.
Please take the time, to browse the New User Orientation
forum, to help familiarize yourself with how the board works.
If you have any questions about how to use this site, this forum will probably answer them.
These 2 tutorial sections contain a lot of useful information:TutorialsMini guides and how-tos - Simple answers to common questions
Be sure to check them out.