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Virus For The First Time Ever!


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#1 BarbaraJ

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Posted 30 March 2008 - 06:57 AM

Hi,
First time posting! I have a virus on my PC that started a few days ago (but interestingly not my laptop). On my home page I now have a taskbar at the top that says "Security Removal 7.1"and had buttons for remove adware and tells me my security level. I have Kaspersky's as my antivirus software. I have run the antivirus and unfortunately it is telling me there are no threats, even with the virus databases updated. I also read the tutorial to get rid of adware and ran lavasoft ad ware. I have tried to run spybot (my usual adware software) but my computer just suddenly shuts down when it is almost to the end. Windows XP is my operating system. Please help. Thanks,
Barbara

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#2 quietman7

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Posted 30 March 2008 - 07:07 AM

Welcome to BC BarbaraJ

Please print out and follow the generic instructions for using "SmitfraudFix". Make sure you scroll down to Clean and perform the steps where you reboot in "Safe Mode" and run option #2.
-- If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!
-- If using Windows Vista be sure to Run As Administrator
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 BarbaraJ

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Posted 30 March 2008 - 09:46 AM

Hi, I have pasted the log info at the bottom of my message. As soon as I ran the smitfraudfix, the security removal 7.1 taskbar disappeared. And the malware removed a number of things too. So, right now, things seem to be fixed. Thank you SO much for your help. If you have anything else to add, I'm all ears (well, eyes really)
Barbara :thumbsup:


alwarebytes' Anti-Malware 1.09
Database version: 568

Scan type: Quick Scan
Objects scanned: 35219
Time elapsed: 9 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{daed9266-8c28-4c1c-8b58-5c66eff1d302} (Search.Hijack) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d70e9b0f-aabc-4066-8176-c6de84d92fa1} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\E404.e404mgr (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 quietman7

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Posted 30 March 2008 - 11:20 AM

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

.
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#5 BarbaraJ

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Posted 30 March 2008 - 04:15 PM

Hi,
Did the next scan and have copied the log at the bottom of this message. The first time I did it the computer shut down mid way and I had to start over. (Don't know why it is shutting down, it just is). The second time the scan took one hour. There were 24 threats. Thanks,
Barbara :thumbsup:




SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/30/2008 at 06:04 PM

Application Version : 4.0.1154

Core Rules Database Version : 3427
Trace Rules Database Version: 1419

Scan type : Complete Scan
Total Scan Time : 01:03:04

Memory items scanned : 402
Memory threats detected : 0
Registry items scanned : 4840
Registry threats detected : 4
File items scanned : 58598
File threats detected : 20

Dialer.VacPro
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/int_ver34.ocx
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/int_ver34.ocx#.Owner
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/int_ver34.ocx#{A1426AC5-8CE5-4A00-B71E-011D35709AC6}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs#C:\WINDOWS\Downloaded Program Files\int_ver34.ocx [  ]
C:\WINDOWS\Downloaded Program Files\int_ver34.INF

Rogue.NetProject-Installer
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP639\A1117116.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP639\A1117129.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP639\A1117157.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP639\A1118169.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP639\A1119157.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP639\A1119168.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP639\A1120168.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP639\A1121168.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP639\A1121183.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP640\A1121202.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP640\A1122202.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP641\A1123202.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP641\A1124202.EXE

Trojan.Unknown Origin
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP641\A1124207.ICO
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP641\A1124211.ICO

Trojan.Media-Codec/V5
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP641\A1124208.EXE

Adware.E404 Helper/Variant-A
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9A98FCAB-7342-4AF6-8B73-45131B962800}\RP641\A1124217.DLL

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@atdmt[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@doubleclick[1].txt

#6 quietman7

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Posted 30 March 2008 - 04:20 PM

Good job.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#7 BarbaraJ

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Posted 30 March 2008 - 06:27 PM

Thank you very much for all your help!
Barbara :thumbsup:

#8 quietman7

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Posted 31 March 2008 - 09:47 AM

Your welcome.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1 & Part 2".
"IE Recommended Minimal Security Settings".
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