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Start Up And Shut Down Problems

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#1 wmclean


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Posted 29 March 2008 - 07:03 PM

This problem is on a different computer to the problem I have already posted in the Hijackthis forum.
This particular computer is running XP Home SP2 and is about 4, maybe 5, years old. It came with XP preloaded and an XP disk was not supplied by the retailer, therefore I cannot re-install.
In the last 4-6 weeks I have experienced problems when I first boot the computer and also when I try to shut down. I think it started with a shut down, when I noticed what looks like a Windows Security Shield permanently attached to the "Turn Off" button. After clicking theshutdown button, I received a grey (gray?) pop-up window saying "ending msnmsgr.exe" but finishing with "program not responding", so I clicked the "end now" button. Then came another panel saying "ending CRTCClient.dll", again finishing with " program not responding", and again I clicked "end now" and the computer locked up. After waiting a few minutes I pressed the computer's "on/off" switch to shut down. This has happened an several occasions but sometimes it shuts down OK, without these pop-up panels. Strangely, the computer will go through a "Restart" without al this nonesense. Now, when I try to start up, the computer goes through all the preliminary DOS type listings about the system and then the screen blacks out and nothing happens. I turn off witht eh switch and restart again and this time it tells offers me the various start up options. I tell it to start Windows normally and away it goes. But it takes a heck of a long time to load everything.
Should I suspect a virus or am I, maybe, trying to load too much on start up?

{Mod Edit:moved to more appropriate forum~~boopme}

Edited by boopme, 29 March 2008 - 09:07 PM.

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#2 garmanma


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Posted 29 March 2008 - 10:05 PM

Description of MsnMsgr.Exe HERE. You can disable it if you like. It's not necessary. As far as CRTCClient.dll goes, check for proper spelling. I can't find anything on that
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why won't my laptop work?

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#3 msamelia


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Posted 30 March 2008 - 01:40 AM

u should go a good scan on your anti-virus. if you don;'t have any, get a free on the web. then see if the problem still occur.

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