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Cannot Unistall Avg 8


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#1 krazypanda91

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Posted 29 March 2008 - 10:31 AM

I recently bought my friend's computer from him almost 2 weeks ago. Everything was fine with it and it had AVG 8 which i didn't know what it was until i looked it up online. I just left it on the computer because it was supposed to be a good anti virus program. But about two days ago when AVG 8 warned me that the spyware and virus database were out of date I tried to update it and it seemed to install the new updates but afterwards it said the databases were still out of date. I tried to install the updates manually but when i try to do so it says: "The update has not been finished because the installation is corrupted." I then tried to unistall AVG but when i try it says there was 1 error and to click on "Details" for more information and when I click on it this message appears:

"Local machine: installation failed
Installation:
Error: Action failed for file avgfwfd.inf: file unregistration....
AVG Firewall NDIS driver installation failed.
Error 0x2: SetupUninstallOEMInfW for fw driver failed. - Possible cause: The system cannot find the file specified."

After i got this error i found out that AVG 8 has a firewall with it but i noticed that the AVG 8 interface doesn't have the firewall component but i just thought it was because the computer already had the Windows Firewall.

Edit: Moved topic to the more appropriate forum. ~ Animal

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#2 ruby1

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Posted 29 March 2008 - 10:44 AM

you might wish to check from where the AVG8.0 was downloaded?


I was oddly looking AT avg 8.0 for another forum and found this legit site http://www.grisoft.com/ww.product-avg-anti-virus#tba2

but a google search then produced http://www.google.co.uk/search?hl=en&q...earch&meta=

which, I think you will agree, has some very worrying programs ON that search

which windows version is it running on? as a possibility is to do a system restore to prior TO the avg8.0's installation? then try with avg 7.5?

#3 krazypanda91

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Posted 29 March 2008 - 11:49 AM

i asked and he said he got it from a "crack" but i have no idea what that is and i tried system restore but no matter what system restore point i try it won't complete it and the computer is windows xp professional

#4 TMacK

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Posted 29 March 2008 - 12:17 PM

If your friend has pirated this copy of AVG v8.0, uninstall it and download AVG Free v7.5 from Here.

There is a FAQ for AVG v8.0 to peruse, if your friend can produce a license number. Scroll to item # 504:AVG "Installation file is corrupted"

He would have received the number when purchasing this software.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#5 ruby1

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Posted 29 March 2008 - 04:56 PM

may I suggest that, once you have the correct and legal version of AVG antivirus program on there, you fully update it, reboot into safe mode and run a fully deep scan?

I would also suggest you might with to run two other scans to check for nasties that may too be on the computer
superantispyware
http://www.superantispyware.com/superantis...efreevspro.html

free exe is http://www.superantispyware.com/downloadfi...ANTISPYWAREFREE

and a squared http://www.emsisoft.com/en/software/free/ its free exe is http://download6.emsisoft.com/a2FreeSetup.exe

I suggest you fully update each, reboot again into safe mode and run each on a full deep scan ;

let us know what, if any unwanted guests they trawl up?

#6 david28

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Posted 29 March 2008 - 05:03 PM

Also I think that the crack may not have been the actuall problem. I BETA tested AVG 8 and had the problems just like you but more of them. I even had pretty much the same problems occurring when it was out of beta. Sticking with AVG 7.5 is your best option :thumbsup: .

Regards,
David.




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