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Windows Update Xp


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14 replies to this topic

#1 david walter

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Posted 29 March 2008 - 03:57 AM

I cannot access the update site. I have never had trouble in the past but now I get error Ox 80072EE7 which I do not seem able to resolve. I have checked the hosts file without success. The report.txt seems OK.

What can I do?

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#2 david28

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Posted 29 March 2008 - 04:12 AM

:thumbsup: to BC!

You are talking about Microsoft Update? I found this article that relates to your problem. Have you recently installed any firewall?

Regards,
David.

#3 david walter

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Posted 29 March 2008 - 05:01 AM

David

I have tried everything in that article to no effect. I have disabled my firewall, and run superantispyware but no difference. I have reset the hosts file without any joy.

David

#4 david28

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Posted 29 March 2008 - 05:06 AM

Ok we will have to wait and see if any other members know what the problem is.

Edited by david28, 29 March 2008 - 05:06 AM.


#5 david walter

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Posted 29 March 2008 - 07:52 AM

Can I reappraise the situation
When I click on Microsoft update I get a screen saying welcome to Microsoft update and saying click on start now. I do this and get a screen saying review licence agreement and continue. I then get a screen saying the web site has encountered a problem and cannot display the page error Ox 80072EE7.

I have disabled NAV but this does nothing. I have been through guided help to no effect. Windows update and Microsoft update are on my trusted sites list. I have checked the hosts file and disabled it to try with no lick. I have removed the proxy server from WINHTTP proxy configuration.

I have run antispyware and scanned with Norton.

What now?

David

#6 garmanma

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Posted 29 March 2008 - 07:59 AM

Have a look at this article
http://support.microsoft.com/?kbid=836941
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#7 david walter

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Posted 30 March 2008 - 02:16 AM

Been through that no luck

David

#8 usasma

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Posted 30 March 2008 - 06:24 AM

Try this free program: http://wiki.djlizard.net/Dial-a-fix#Standard_version

First try the fixes for Windows Update and the Windows Installer - then reboot and try updating.
If that doesn't fix it, then try the Flush Software Distribution fix - then do the Windows Update and Windows Installer fix again.
Reboot and try updating
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#9 david walter

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Posted 30 March 2008 - 07:07 AM

John

Thank you - I tried both those options but no luck, still just the same.

David

#10 tork

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Posted 30 March 2008 - 09:21 AM

david walter,

Are you currently updated to SP1? SP2?
What browser are using using ie6? ie7? There have been reports of problems updating on Windows updates with ie6 and by upgrading to ie7 they have been successful in updating


tork

#11 Farbar

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Posted 30 March 2008 - 10:31 AM

Hi david walter,

You may try this if you have not tried it already, I don't know your IE version to give you specific instruction:

Go to Internet Options:

1. Under General tab Empty your IE cache (all Internet temporary files, history and cookies)
2. Check and if needed reset all the privacy and security settings to its default.
3. Under privacy tab click on Sites button, then click on Remove all and then OK to clear all the restricted sites.
4. Click on this link and see if you get connected to Windows update site:
http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
5. If you get connected press on Custom button and see if you can update Windows. If not check this one:
http://wiki.castlecops.com/Windows_Update_Fix

Good luck!

#12 david walter

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Posted 31 March 2008 - 02:03 AM

Farbar

I have updated to IE7 but it makes no difference. I also got the latest Java update but that has not done the trick. Any further ideas?

#13 Farbar

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Posted 31 March 2008 - 03:59 AM

1. Did you go through those steps?
2. Could you get connected to the Windows update site by clicking on the link? What happened then?
3. Have you followed all the steps explained in the site I mentioned?

You have already tried Dial-a-Fix. If you have done all that I am running out of idea. The only thing you may do is to rule out the possibility of being infected. I think the mods can give you advise on where is the best place to do that.

#14 david walter

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Posted 31 March 2008 - 10:19 AM

I tried all the steps and eventually got on to MS who, after a long session sorted it out. I think it was the Activex controls.

David

#15 Farbar

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Posted 31 March 2008 - 05:11 PM

I am glad it is sorted out and thanks for letting us know.

Edited by farbar, 31 March 2008 - 05:12 PM.





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