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Am I Infected With Something? I'm Not Sure


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#1 philber

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Posted 28 March 2008 - 10:31 PM

I seem to have a trojan or malware on my computer and I have not been able to fix it. I run AVG free on my computer, download updates frequently and scan fairly routinely. In trying to solve this, I have run Panda, trendmicro, bitdefender, Kaspersky and a couple of other antivirus programs to no avail. I also regularly use ad aware and spybot, and since they did not fix the problem, ran through at least a dozen other such programs, all to no avail. I ran all of these in normal mode, and also as many of them as would operate while in Safe Mode, and still no results. I use zone alarm's free firewall, and according to shieldsup, my ports are all in stealth mode. At start up, all I have checked is zonealarm, avg antivirus,startup monitor, NvCpl and TeaTimer Spybot. I've tried numerous times to remove NvCpl as a startup item, but it ALWAYS re-inserts itself at startup, so not sure if that is related to the problem or not. It stays checked even if I uncheck it and reboot, it always resets itself to automatically load itself.
What the real problem is, is that pages do not fully load to completion, particularly on Seamonkey. I will open a page and the little egg timer symbol will permanently stay in the "incomplete" mode, and I mean I can let it go for over an hour, and it will still show the page as incompletely loaded. The green status bar indicator seen on the bottom, lower right of the screen will show mostly complete, but there is still space for several more green bars, indicating the page has not fully loaded. On the lower, bottom left I will get a message like "transferring data from.." and then the name of a website. This typically seems to be related to advertisements, like spe.atdmt.com or m1.2mdn.net and others. Or sometimes it will say "waiting for..." and the name of a website.
The only way to get the timer, status bar and "waiting for" message to end is to manually go to the Stop loading icon and click it. Then its fine and cpu usage is normal. But otherwise it hangs my computer up and makes pages slow to load once one page is not completely loaded. At times, my computer CPU usage is 100% (according to the Process Manager) and basically locks up, not being able to download information or open a new browser page. The process manager will show Seamonkey at 98/99/100% system resources. Occasionally it will show that amount for Firefox or IE when it is "locked up". And I've even seen the System Idle Process listed at 98/99/100% usage, but the overall CPU usage is listed as anywhere from 2 to 100%, so I don't know what it means when the system idle process is listed a t 100% but the CPU usage is not correlated to that high number.
Figuring all this was related to advertising sites not loading correctly, I installed adblock plus on both Mozilla, and later on Firefox. Neither situation improved. In fact, Firefox seemed worse, so I uninstalled it on both browsers. Can't say as I know how to tweak the settings on adblock, so maybe I missed something there. Next I uninstalled Seamonkey and reinstalled. No help. Then I uninstalled both Seamonkey and Firefox. No help there either.
So, am I infected with something per the below Hijackthis log taken today? If I am not infected, what would be the reason for the pages not loading fully? Any suggestions to solve that problem are appreciated, whether it is something hijackthis shows, or another idea if I appear to be clean of a virus.

Thanks for the help!!






Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:29:30 PM, on 3/28/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\StartupMonitor.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\mozilla.org\SeaMonkey\seamonkey.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hotmail.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {512FC5A1-7DE1-43F1-BC0C-371622FCB409} (TotalScan Installer Class) - http://www.nanoscan.com/as/v1/cabs/ascstubie.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1135824330522
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion...canner37240.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineconeresearch.com/ActiveX/...loadcontrol.cab
O16 - DPF: {F1946764-3B40-4BE3-A87D-F371B112308F} (WPActiveX Control) - http://207.97.210.114/wp/wpax.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{4B97FFEB-7D41-450F-9BB5-6A9D7D03ADA7}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\..\{8CA005BA-32C8-44FC-8257-2E7060EAD5C4}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\..\{4B97FFEB-7D41-450F-9BB5-6A9D7D03ADA7}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 6961 bytes

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#2 miekiemoes

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Posted 10 April 2008 - 04:15 PM

Hi,

The forums are really busy, that explains why logs get behind. If you still need some help, please start with posting a new hijackthislog in this thread. Don't start with a new thread.
Then I'll take a look. :thumbsup:
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 philber

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Posted 16 April 2008 - 09:25 PM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:52:25 PM, on 4/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\QuickTime Alternative\QuickTimePlayer.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Java\jre1.6.0_05\bin\javaws.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hotmail.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {512FC5A1-7DE1-43F1-BC0C-371622FCB409} (TotalScan Installer Class) - http://www.nanoscan.com/as/v1/cabs/ascstubie.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1135824330522
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion...canner37240.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineconeresearch.com/ActiveX/...loadcontrol.cab
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {F1946764-3B40-4BE3-A87D-F371B112308F} (WPActiveX Control) - http://207.97.210.114/wp/wpax.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{4B97FFEB-7D41-450F-9BB5-6A9D7D03ADA7}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\..\{8CA005BA-32C8-44FC-8257-2E7060EAD5C4}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\..\{4B97FFEB-7D41-450F-9BB5-6A9D7D03ADA7}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 7050 bytes

#4 miekiemoes

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Posted 17 April 2008 - 12:13 AM

Hi,

What problems are you currently still having? Because I can't see anything suspicious here..

Did you set the OpenDNS ?
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#5 philber

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Posted 17 April 2008 - 06:11 PM

hello

same problems as before - pages are not fully loaing and are hanging things up. (read march 28th original post for full details) Also, I notice that occassionally when I start my computer for the day, it goes into safe mode for no reason and the only way to ever get it out is to reboot, someties multiple times and then it goes back to the way it 'should be" Also it will sometimes change my desktop settings without my direction when it boots up (ie the folders, icons etc will be rearranged without my chaning them)

as for open dns settings, I think I recall doing that, but give me details on how to do it and I will check that out. thanks!

#6 miekiemoes

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Posted 17 April 2008 - 06:31 PM

Hi,

Since I can't see anything suspicious here - I think the cause of your problems are - or your Antivirus, or your Firewall. (Because AV's and Firewalls may cause this as well). And I do suspect Zonealarm here (since it's known that zonealarm may cause a lot of issues on some systems, even though it used to run fine before).
However, I have seen many issues with AVG lately as well.

So what I suggest here is, temporary uninstall your Zonealarm, reboot and see if that solves the problem. You really need to uninstall it, since disabling won't work.
If that didn't solve it, also uninstall AVG.

You can always reinstall them afterwards or replace it with another AV / Firewall - but if you don't test and uninstall it first, we cannot properly troubleshoot either.

Good advice.. Please disable your Teatimer first and leave it disabled while uninstalling - this because Teatimer may interfere with uninstalling properly since it may deny registry changes/deletions.

When everything is done and your log is clean again, you can enable it again.
If teatimer gives you a warning afterwards that some changes were made, allow this instead of blocking it.
How to disable TeaTimer <== click me for instructions.
After you disabled Teatimer, download ResetTeaTimer.bat to your desktop. (In case you use Firefox, rightclick the link and choose "save as").
Doubleclick ResetTeaTimer.bat and let it run.
This will only take a few seconds.

Sidenote - I also see some leftovers from Symantec present. More than 1 Antivirus installed is a bad idea, since they are not compatible and may cause a lot of problems.
So, * To fully remove Norton AntiVirus or other Symantec related products, select the product you want to uninstall from this list in order to download the removal tool.
Please read the instructions first before you use it.

For older versions of Norton (2000, 2001, 2002), choose this link.

Also read the next article in case you're having problems with uninstalling Norton if above instructions didn't work, or noticed problems after uninstalling Norton: http://basconotw.mvps.org/SymRem.htm

As for OpenDNS, read here for more info:
http://www.opendns.com/start/

*this could be a potential cause as well, because it blocks risks sites and maybe with the combination with the Zonealarm firewall, it may cause the slow loading pages - freezing browser.
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#7 philber

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Posted 28 April 2008 - 01:12 AM

Hello

1) Ran the norton uninstall program.

2) Uninstalled Spybot and tried surfing without it. No change.

3) next uninstalled zonealarm and ran with out it (and spybot) - no change

4) unisntalled AVG free and ran without it, zonealarm and spybot. No change

reinstalled AVG (now version 8) and Zonealarm. Haven't reinstalled spybot yet. No change really, except maybe slightly to the worse. I notice that AVG has kicked up a few "virus" alerts after I reinstalled it, but that was from its heuristic scanning program, so they may be false alarms as those items were never spotted by anything else and I've run dozens of av and malware/spyware programs. Anyway, agreed to let it quarantine the items as I didn't use those programs (or no longer even had them installed anymore, so they must have been remnants left over?)

So, back to square one - pages still don't load fully and computer hangs on loading additional pages once a prior page has not completely loaded correctly.

#8 miekiemoes

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Posted 28 April 2008 - 02:53 AM

Do you have this problem in Internet Explorer only? Did you already try Firefox? Do you have the same problems with Firefox?
Because this is the way to troubleshoot if it's IE related or related with your Internet Connection in general.

Also, do you have the problems in Windows Safe mode - If you choose Windows Safe mode with networking support?
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#9 philber

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Posted 05 May 2008 - 12:39 AM

hello

tghis problem occurs less often in IE. I use seamonkey an Firefox and it occurs there. It was worst in seamonkey, but now that I have "upgraded" AVG and zonealarm, Firefox is far worse than it was, and probably a slight bit worse than seamonkey. I also tried Opera and another browser(can't recall the name) neither seemed to do any better.

I have not run in windows safe mode in regards to this problem. still have not reinstalled spybot. I will be out of town the 8th through about the 14th, so may be slow on any replies. Thanks again!

#10 miekiemoes

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Posted 05 May 2008 - 02:04 AM

I have not run in windows safe mode in regards to this problem

Ok, so try that afterwards.. because that's how we can properly troubleshoot.

And I still think Zonealarm is the cause here. Exact the same issue: http://groups.google.com/group/mozilla.sup...d420a09e83169b4
User has zonealarm installed as well.
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#11 philber

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Posted 05 May 2008 - 02:24 AM

Thanks for the quick reply. What is my nxt step?

#12 miekiemoes

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Posted 05 May 2008 - 02:32 AM

I think to uninstall Zonealarm and reboot afterwards is still the best solution.
You said you previously uninstalled Zonealarm, but not sure if you rebooted afterwards, or if it was properly uninstalled.

That's why? as I said previously - the only way to properly troubleshoot is to see if you're having the same problem in Windows Safe mode with networking support. If not, then it's certainly a third party Security app interfering.
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#13 philber

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Posted 07 May 2008 - 03:44 AM

ok, will do that when I get back in 2 weeks. In the meatime, how can I get into safe mode with networking. I know to press f8 when booting, but where do I choose the networking option? thanks

#14 miekiemoes

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Posted 07 May 2008 - 03:50 AM

There should be an option to select safe mode with Networking support after you pressed F8.

Posted Image
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#15 miekiemoes

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Posted 28 May 2008 - 10:46 AM

Any progress yet?
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