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Can't Use Windows Installer On Safe Mode?

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2 replies to this topic

#1 Mosp


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Posted 28 March 2008 - 08:15 PM

Hello, I have the home basic vista version and I'm having serious malware problems with my computer. It's unusable in normal mode, so all I can do is enter in safe mode.
I have tried to install AdAware and other programs on the "how to post a HJT log" list (I log on on the administrator account), but my computer keeps saying that I can't use windows installer while on safe mode. Is there any way I can install these programs?

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#2 Andrew


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Posted 28 March 2008 - 08:28 PM

There is a method that purportedly allows Windows Installer to run in safe mode. I have not tried it with Windows Vista, though.

WARNING: Editing the Registry can be hazardous. Be sure to backup the registry before undertaking any changes to it. See this article for instructions to back up the registry: http://support.microsoft.com/kb/322756

1. Boot into safe mode.
2. Backup the registry
3. open a command prompt window
4. Enter the following command at the prompt:
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
5. Enter the following command at the prompt:
net start msiserver

The Windows Installer should now work.

#3 Orange Blossom

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Posted 29 March 2008 - 10:49 PM

Hello Mosp

Because you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/136914/windows-explorer-error/ DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

Please be patient as the HJT team is EXTREMELY busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response by, lets say, April 5 add a response to the five days no response topic and paste in the link to your thread.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :huh:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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