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C:\windows\system32\config\system Corrupt, Computer Won't Start


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#1 JMH3

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Posted 28 March 2008 - 05:38 PM

Hello People!

I tried to start my Toshiba Satellite A55 Laptop running XP HOME SP2 and got a black screen with this message:

Windows could not start because the following file is missing or corrupt
C:\windows\system32\config\system
you can attempt to repair this file by starting windows setup using the orginal setup CD-rom.
Select "r" a the first sreen to start repair

I know this problem could probably be fixed by inserting the XP CD and going into the Recovery Console. The problem is, when we bought this laptop it didn't come with an XP CD, just a Toshiba Rescue CD and that won't seem to let me access the Recovery Console.
So I let it sit a few mins, hit the Start button again and it let me get to the Choose which option to start ,etc. page so I tried the "Last known good configuration" option and it booted up ok, I am writing this from the same computer.
Any ideas on what I can do to diagnose and fix this? Many Thanks! John

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#2 usasma

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Posted 28 March 2008 - 06:19 PM

You can download a copy of a recovery console ISO here: http://www.thecomputerparamedic.com/files/rc.iso (DIRECT DOWNLOAD). You'll need an ISO burner program to burn it to a bootable CD.

In general, you should do the following to fix this kind of error:
1) Run a bootable diagnostic utility from the manufacturer of the disk drive (recently, at work, we've had a rash of dying Fujitsu SATA hard drives in Toshiba systems).
2) Then use the Recovery Console to run "chkdsk /r" (without the quotes)
3) Then attempt to replace the system hive with a copy from a backup.

If the drive tests good and the chkdsk doesn't fix it, then post back and we'll go through the process of replacing the system hive file.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 JMH3

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Posted 28 March 2008 - 07:12 PM

Thanks usasma!
I think it might just be a bad HDD although I did a check on it and it seemed ok. but I have seen a few strange things.
I ill follow your suggestions and post back.

#4 JMH3

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Posted 28 March 2008 - 08:02 PM

OK, went to that site and d/loaded that rc ISO and burned it. Is there a certain program I need to open it with so it will run as a startup disc when I boot with it?

#5 hamluis

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Posted 28 March 2008 - 08:21 PM

You have to add the files to make it bootable...then add the downloaded file...then burn.

I use Nero 6.6 and it has an option for creating a bootable CD (I suspect other burn programs also do). Nero does this automatically, once I indicate that I want a bootable CD.

What burn program do you normally use?

Louis

#6 JMH3

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Posted 28 March 2008 - 09:28 PM

I used Sonic Record Now. I had the program open and when I opened the ISO thing it went directly into the burning window on the Image burning function, I clicked "Burn" and it did. But I haven't tried to boot with it yet.
That's the first time I have ever burned an image like that so I am hoping it worked,lol!

#7 usasma

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Posted 29 March 2008 - 05:50 AM

Boot from the CD - if it worked you'll get the message that Windows is inspecting your computer. If not, you'll get the "could not start" error again.

On a Toshiba you'll press F12 to access the boot menu. On some it's a standard text screen that's easy to follow, on others it's a graphical thing that puts an underline under the 4 or 5 icons on the screen. You can use the arrow keys to move between the selections.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 JMH3

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Posted 29 March 2008 - 11:46 AM

OK, I ran CHKDSK /r, it ran for 8 hrs and was only at "52 percent completed" and didn't seem to be progressing past that point. Not good right?
So I ran HDTunePro and have 0.9% Damaged blocks. Reallocated Sector Count says it's OK but is yellow and has 523 in the Data column.
And when I run the Benchmark Read Test it stops at about 52-53%, "Read Error! Test Aborted", again, not so good!
My guess is the HDD is on the way out the door,lol! Any ideas?

HDD is Toshiba MK6026GAX 60GB but I can't see anywhere on it who the manufacturer is other than it's made in the Philippines.

Thanks! John

#9 usasma

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Posted 29 March 2008 - 11:57 AM

Toshiba makes some of it's own hard drives - but I can't locate a Toshiba tool for testing it. In these cases I usually rely upon the Hitachi DFT available for free from here: http://www.hitachigst.com/hdd/technolo/dft/dftnew

But from what you've described so far, it looks like the hard drive is the most likely thing - so I'd recommend shopping for another hard drive.

Hard drives don't always just die - some of them fight until they don't work anymore. Usually these are identified by unexplained lags in using programs - and it's because the error correcting routines in the hard drive have to access the drive several times in order to ensure they got the information right.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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