may one say a 'welcom'
although this does not sound a 'too- healthy 'computer does it
which version of windows is this and does it have all its updates installed?what IS its installed antivirus program and when was IT last fully updated ?
may I suggest you try running a few scans for the Team to see just how bad the damage might be?
hopwever, if, as you say, ther are back door trojans and the like on there you MAY be recommended by the Team to reformat and reinstall as the only sensible way forward
please try running FREE superantispyware http://www.superantispyware.com/superantis...efreevspro.html
its exe is http://www.superantispyware.com/downloadfi...ANTISPYWAREFREE
and asquared http://www.emsisoft.com/en/software/free/
its free exe is http://download6.emsisoft.com/a2FreeSetup.exe
I suggest you download these and install them , then fully update each ; then reboot into safe mode and run both on a FULL deep scan ; thsi will I suspect take many hours due TO the infections on board;
when completed, reboot into normal mode and post the reports from both scans into this thread for the team to evaluate?
also; please advise if any banking or other personal on line shopping work is done on this computer ?and is it on dial up or broadband connection ?