Posted 28 March 2008 - 11:06 AM
I am new to this forum at bleepingcomputers. ( I had trouble posting my introduction, which indicates my experience level with using forums, etc.)
My wife telecommutes for work. Her company's IT guy has left it up to us to fend for ourselves. He also telecommutes.
It has been determined that my wifes work PC is infected by spysheriff d. This was determined by running AVG antivurus software, yet the AVG could not kill it. PCTOOLS Internet Security 2008 did not even detect it. Wikipedia's info on the virus matches exactly what effect it has on my wife' PC. These symptoms include task manager is locked, system restore incapacitated, internet connection blocked, blue desktop wallpaper with spyware alerts in yellow, Wikipedia indicated that Hijackthis or SmitFraudFix may kill it. My boss who is not a master IT guy but does all of his own IT at the office, ran Hijackthis and SmitFraudFix and they did not kill it. Both pieces of software advise that a qualified user run these. I am not sure if he was fully confident in what he was doing and may have not done anything. The PC can not be run in the safe mode because her username and password do not work. This may be from the fact that this PC was aquired through a merger and the old IT staff can not be contacted to get any PC info. Can this get any better?
The end result is the PC is still infected. Reviewing Wikipedia's info on spysherriff indicates that Ad-Aware or Vundo-Fix will remove components of this virus. Does anyone know if this is true.
My question is does anyone know of a fix that I could be walked through. I am a user only but not stupid. I have rudimentary knowledge of PCs and have no problem loading software, etc.
At this juncture any advise would be greatly appreciated.
Thanks. It was nice to meet everyone.