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Virus? So Lost What Do I Do?


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#1 troyjen

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Posted 28 March 2008 - 08:09 AM

I don't know how to even ask for help cause I don't know what my problem is. I am just going to post some of the error messages and hope someone can make sense of it.

The DLL Kernel32.dll was relocated in memory. The app will not run properly.

Error Report:
C:\Docume~1\Owner\Locals~\Temp\WER947e.dir00\Mini032708-05.dmp
C:\Docume~1\Owner\Locals~\Temp\WER947e.dir00\sysdata.xml

lass.exe failed to launch

Checking File on C:\....NTFS

PC Doctor: Memory Test Failed

I'm lucky to be online right now cause computer crashes at will. Every time it reboots one of various errors pops up or it just repeatedly crashes and restarts.
Someone please help!! Thank you.

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#2 quietman7

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Posted 28 March 2008 - 01:50 PM

"Memory Dumps in XP"
"How to read the memory dump files"

For the issue with sysdata.xml, see "Examining Errors".

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).

To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
  • Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information that will allow you to better trace your problem. You can use Google to search the error code or post it back here along with any files/drivers listed so we can help you investigate the cause.
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