Hello and welcome to BC wmclean
First to address a couple of your questions:
I notice a post by MYJOCK seeking help with the same infection and wondered if the advice given in that reply would be applicable to my situation
Each person's computer is different with different programs, set-ups etc. This means that you SHOULD NOT follow the disinfection directions for someone else - especially in the HiJack This forum. The disinfection procedures in that forum were written with that specific computer in mind. Those same directions could seriously damage a different computer.
Or, can I start by downloading "Combofix" and post the log that it produces
Please note the text in blue at the top of this forum. To emphasize what it says:ComboFix
logs are not to be posted outside the HijackThis
forums. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert
", NOT for private use
. Please read Combofix's Disclaimer
. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
In order to provide you with the proper disinfection directions, we need more information from you.
What is your operating system: Windows XP, Vista, etc.?
What security programs do you have installed? Please name them.
Are you experiencing any issues other than the pop-ups you described?