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Cid Popup And Other Viruses


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#1 Computer Clueless

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Posted 27 March 2008 - 01:08 PM

I have been getting the annoying CiD pop up like everyone else has and can not get rid of it. Have tried multiple software packages to no avail. I also have some other viruses as discovered by BitDefender but and not able to delete them nor was the software. Tells me the files are not accessable. BitDefender says they are all located in archived files. I sure could use some help. Thanks.

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#2 quietman7

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Posted 27 March 2008 - 01:46 PM

Please uninstall any of the following program(s) using Add/Remove Programs if they are present. They are often bundled with the malware causing your problems. To do this, go to Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs highlight each one and select Remove.

Messenger Plus! Live & Sponsor (CiD)
CiD Help
CiD Manager
Bitdownload
Bitgrabber
BitRol
Download Plugin for Internet Explorer
Get-Torrent
Netpumper
Search Plugin
Torrent101
W3player
WinZix
Zone Media


While uninstalling any of the above, if you are asked for a Verification code, please enter the numbers that appear in the window. When done, be sure to reboot your computer. <- Important!
If none of these programs were listed, then continue with the next step.

Please download the
Lop uninstaller and save to your desktop.
alternate download
  • Double-click on uninstall.exe.
  • Click Ok, the Ok again.
  • Type the number you see on the "verification" screen and click Uninstall.
  • You will be asked to "Please close all browser windows and Explorer folders...". Click Ok.
  • Restart your computer when done.
Note:Some anit-virus and anti-malware scanners may detect the uninstaller as malware. This is common with programs created to remove certain infections. You will have to let your anti-virus allow the file to download and run. When it has finished, you can allow your security programs to remove the uninstaller.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 Computer Clueless

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Posted 28 March 2008 - 11:22 PM

Thank you for your detailed and easy to follow instructions. I have pasted the SuperAntiSpyware log below. And guess what, in the time it tool me to type this I didn't have one popup yet and I booted up much faster so thank you very much for that.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/28/2008 at 11:00 PM

Application Version : 4.0.1154

Core Rules Database Version : 3427
Trace Rules Database Version: 1419

Scan type : Complete Scan
Total Scan Time : 02:03:20

Memory items scanned : 176
Memory threats detected : 0
Registry items scanned : 6138
Registry threats detected : 1
File items scanned : 100065
File threats detected : 5

Adware.Lycos/SideSearch
HKU\S-1-5-21-4021508746-67682326-3153008980-1005\Software\Microsoft\Internet Explorer\Explorer Bars\{000007AB-7059-463E-BD44-101A1750D732}

Adware.Search-Exe
C:\COMBINED\SE.EXE

Adware.PalTalk
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\STARTUP\PALSTART.EXE
C:\WINNT\Prefetch\PALSTART.EXE-3302D900.pf

Adware.ClickSpring/PuritySCAN
C:\WINNT\SYSTEM32\WNSAPISV.EXE

Adware.ClickSpring
C:\WINNT\system32\ANREGW~1.EXE

#4 quietman7

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Posted 29 March 2008 - 06:21 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#5 Computer Clueless

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Posted 29 March 2008 - 11:44 AM

Quietman, you and this board are a godsend. The last few weeks have been very frustrating. I have been on for a couple hours now and NO annoying popups from Cid. Thank you very much. I will run another deep scan with BitDefender to see if I still have any other viruses so I may be back for some additional help but in the meantime, I am in Heaven.

#6 quietman7

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Posted 29 March 2008 - 12:37 PM

Your welcome.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1 & Part 2".
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#7 Computer Clueless

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Posted 31 March 2008 - 06:58 PM

Quietman, here is the log file contents of my BitDefender scan. All the items it could not take care of seem to be in archive files. I have tried the directions they gave me a number of times with no success. When I go to look for the files individually, in a number of cases, those that I tried, I could not get access to the file. For example, the first issue listed below is in the "Owner" location. Well it told me I did not have access to the location and I am an administrator. Can you provide me with any direction? Thanks.


BitDefender Log File !!!!!
Product : BitDefender Internet Security 2008
Version : BitDefender UIScanner v.11
Log date : 05:07:58 31/03/2008
Log path : C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\deep_scan\1206958078_1_02.xml

Scan Paths:Path0000: C:\


Scan Options:Scan for viruses : Yes
Scan for adware : Yes
Scan for spyware : Yes
Scan for applications : Yes
Scan for dialers : Yes
Scan for rootkits : Yes


Target selection options:Scan registry keys : Yes
Scan cookies : Yes
Scan boot sectors : Yes
Scan memory processes : Yes
Scan archives : Yes
Scan runtime packers : Yes
Scan emails : Yes
Scan all files : Yes
Heuristic Scan : Yes
Scanned extensions :
Excluded extensions :


Target ProcessingDefault action for infected objects : Disinfect
Default action for suspicious objects : None
Default action for hidden objects : None


Scan engines summaryNumber of virus signatures : 1066147
Archive plugins : 41
Email plugins : 6
Scan plugins : 12
Archive plugins : 41
System plugins : 4
Unpack plugins : 7


Overall scan summaryScanned items : 513848
Infected items : 46
Suspicious items : 0
Resolved items : 0
Individual viruses found : 24
Scanned directories : 12721
Scanned boot sectors : 2
Scanned archives : 11995
Input-output errors : 35
Scan time : 00:02:52:35
Files per second : 49


Scanned processes summaryScanned : 46
Infected : 0


Scanned registry keys summaryScanned : 327
Infected : 0


Scanned cookies summaryScanned : 0
Infected : 0


Remaining issues:Object Name Threat Name Final Status
C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\jxcfbaay.default\Cache\B750ACA1d01=]wise0041=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\jxcfbaay.default\Cache\B750ACA1d01=]wise0041=](Embedded EXE r)=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\jxcfbaay.default\Cache\B750ACA1d01=](Embedded EXE r)=]wise0041=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\jxcfbaay.default\Cache\B750ACA1d01=](Embedded EXE r)=]wise0041=](Embedded EXE r)=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Desktop\Install_AIM-1.exe=]wise0041=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Desktop\Install_AIM-1.exe=]wise0041=](Embedded EXE r)=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Desktop\Install_AIM-1.exe=](Embedded EXE r)=]wise0041=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Desktop\Install_AIM-1.exe=](Embedded EXE r)=]wise0041=](Embedded EXE r)=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\My Documents\Install_AIM.exe=]wise0041=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\My Documents\Install_AIM.exe=]wise0041=](Embedded EXE r)=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\My Documents\Install_AIM.exe=](Embedded EXE r)=]wise0041=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\My Documents\Install_AIM.exe=](Embedded EXE r)=]wise0041=](Embedded EXE r)=]wise0008 Adware.AWS.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\TBONAS.exe=](NSIS o)=]lzma_nsis0008 Adware.Activshopper.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\TBONAS.exe=](NSIS o)=]lzma_nsis0005 Adware.Activshopper.C Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bde103.tmp=]bde3d_refP4.dll Adware.BDE Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bde105.tmp=]BDERastMMX_30001.dll Adware.BDE Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bde107.tmp=]BDERastDx6_30002.dll Adware.BDE Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bde109.tmp=]bdeviewer.exe Adware.BrilliView.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bdeFF.tmp=]BDESac24.dll Adware.Brilliantdigital.3120.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bde101.tmp=]BDESac10.dll Adware.Brilliantdigital.3120.B Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bdeF1.tmp=]bdesecureinstall.exe Adware.Brilliantdigital.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bdeF5.tmp=]bdeload.dll Adware.Brilliantdigital.E Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bdeF7.tmp=]bdeplayer2.dll Adware.Brilliantdigital.F Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bdeFD.tmp=]npbdplay2.dll Adware.Dropper.Brill.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bdeF1.tmp=]BDEVerify.dll Adware.Dropper.Brilli.B Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bdeFB.tmp=]bdeimage.dll Adware.Dropper.Brilli.C Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\temp.cab=]toolbar.dll Adware.Websearch.T Delete Failed (file was in an archive)
C:\Documents and Settings\Melissa\Local Settings\Temp\btlink\hblink.cab=]btlink.dll Adware.Wintol.AO Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\BDECache\bdeF1.tmp=]BDEVerify.exe Application.Brilliantdigital.C Disinfect Failed (file was in an archive)
C:\Documents and Settings\Melissa\Local Settings\Temp\satmat.cab=]satmat.ini Application.Ipsentry.ACR Disinfect Failed
C:\Documents and Settings\Owner\Local Settings\Temp\satmat.cab=]satmat.ini Application.Ipsentry.ACR Disinfect Failed
C:\Documents and Settings\Owner\Local Settings\Temp\biini.cab=]bi.ini Application.Vx2 Disinfect Failed
C:\Documents and Settings\Owner\Local Settings\Temp\wu.exe=](NSIS o)=]lzma_solid_nsis0001=](CAB Sfx r)=]VVSN.exe Application.Whenu.AM Disinfect Failed
C:\Documents and Settings\Melissa\Local Settings\Temp\SBS.exe=](CAB Sfx o)=]data\{8889B16F-569A-4E77-819B-A592979D4A96}\0\SpyBlast.exe DeepScan:Generic.Antilam.99219A0F Disinfect Failed
C:\Documents and Settings\Melissa\Local Settings\Temp\THI179F.tmp\mmaker2.cab=]mmaker2.exe Dropped:Application.ProcKill.Jk Disinfect Failed
C:\Documents and Settings\Melissa\Local Settings\Temp\THI7815.tmp\trebates.cab=]trebates.exe Dropped:Application.ProcKill.Jk Disinfect Failed
C:\Documents and Settings\Owner\Local Settings\Temp\THI24D4.tmp\mmaker2.cab=]mmaker2.exe Dropped:Application.ProcKill.Jk Disinfect Failed
C:\Documents and Settings\Melissa\Local Settings\Temp\THI1CF.tmp\adremtm2.cab=]remtm2.exe Trojan.BettInet.A Delete Failed (file was in an archive)
C:\Documents and Settings\Melissa\Local Settings\Temp\THI22A7.tmp\adremtm3.cab=]remtm3.exe Trojan.BettInet.A Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\THI35E7.tmp\adremtm2.cab=]remtm2.exe Trojan.BettInet.A Delete Failed (file was in an archive)
C:\Documents and Settings\Melissa\Local Settings\Temp\polmx2.cab=]polmx2.exe Trojan.Downloader.Agent.AE Delete Failed (file was in an archive)
C:\Documents and Settings\Melissa\Local Settings\Temp\polmx3.cab=]polmx3.exe Trojan.Downloader.Agent.AE Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\polmx2.cab=]polmx2.exe Trojan.Downloader.Agent.AE Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\polmx3.cab=]polmx3.exe Trojan.Downloader.Agent.AE Delete Failed (file was in an archive)
C:\Documents and Settings\Melissa\Local Settings\Temp\satmat.cab=]satmat.exe Trojan.Downloader.Stubby.D Delete Failed (file was in an archive)
C:\Documents and Settings\Owner\Local Settings\Temp\satmat.cab=]satmat.exe Trojan.Downloader.Stubby.D Delete Failed (file was in an archive)

#8 quietman7

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Posted 01 April 2008 - 07:25 AM

I have tried the directions they gave me a number of times with no success.

What directions were you given?

When I go to look for the files individually, in a number of cases, those that I tried, I could not get access to the file

Did you try to do this in "Safe Mode"?

These all appear to be embedded files mostly residing in temp and cache folders which BD cannot deal with. Those that say "Disinfection failed" were left alone so you may need to choose the option to delete when that action occurs.
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#9 Computer Clueless

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Posted 01 April 2008 - 02:25 PM

As far as the directions I was given I can only go from memory right now as I am on the road. I was told to start up in safe mode and then run a couple commands from the "Run" option in the start button window. They were to delete the temp and temporary internet files. The had me allow the viewing of hidden files, etc. When I did the things they had asked and ran another deep scan, the same files showed up and it said basically nothing could be done. There was no option to delete or quarentine the files like there normally is. I can get you a copy of the instructions when I get back to my home computer if that would help. Thanks again for looking at this.

#10 quietman7

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Posted 01 April 2008 - 02:35 PM

Did you try to delete any of the files manually while in safe mode?

You could also try using one of these alternate scans:
ESET Nod32 Online Scanner <- Vista compatible but Internet Explorer must be Run as Administrator.
F-Secure Online Scanner. <- Follow the directions on the F-Secure page for proper Installation. (also checks for rootkits) (Vista compatible)
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#11 Computer Clueless

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Posted 01 April 2008 - 02:53 PM

I did try deleting them individually (in safe mode) and that is when it said I did not have access to some of the folders if you will such as owner. I was trying to find them by drilling down from the "My Computer" option. For Example, start with the C: drive and then to a folder, etc. Is there a different way to get to the file that would allow me at the file?

#12 mumgonemad

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Posted 02 April 2008 - 04:30 AM

Thankyou quietman7 your post solved my problems with those dreaded CiD pop ups.
Son had installed Messenger Plus! Live & Sponsor (CiD)

THANKYOU quietman7




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