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How To Remove Cid: Hxxp://www.adserver5.com?


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#1 jimcob

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Posted 27 March 2008 - 11:59 AM

Dear friends,

Every time I run Internet Explorer the following page is opening.
I have installed and run HijackThis but I don't understand how to operate it.
Therefore I kindly request for your assistance to solve this issue.

Thank you in advance,
Dimitris


Mod Edit: Topic moved to more appropriate forum and modified title~ TMacK

Edited by TMacK, 27 March 2008 - 12:24 PM.


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#2 quietman7

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Posted 27 March 2008 - 01:55 PM

Please uninstall any of the following program(s) using Add/Remove Programs if they are present. They are often bundled with the malware causing your problems. To do this, go to Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs highlight each one and select Remove.

Messenger Plus! Live & Sponsor (CiD)
CiD Help
CiD Manager
Bitdownload
Bitgrabber
BitRol
Download Plugin for Internet Explorer
Get-Torrent
Netpumper
Search Plugin
Torrent101
W3player
WinZix
Zone Media


While uninstalling any of the above, if you are asked for a Verification code, please enter the numbers that appear in the window. When done, be sure to reboot your computer. <- Important!
If none of these programs were listed, then continue with the next step.

Please download the
Lop uninstaller and save to your desktop.
alternate download
  • Double-click on uninstall.exe.
  • Click Ok, the Ok again.
  • Type the number you see on the "verification" screen and click Uninstall.
  • You will be asked to "Please close all browser windows and Explorer folders...". Click Ok.
  • Restart your computer when done.
Note:Some anit-virus and anti-malware scanners may detect the uninstaller as malware. This is common with programs created to remove certain infections. You will have to let your anti-virus allow the file to download and run. When it has finished, you can allow your security programs to remove the uninstaller.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 jimcob

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Posted 27 March 2008 - 03:38 PM

Thanks alot! i will follow your istructions and let you know!!
cheers!
Dimitris




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