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Windows Explorer Error


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3 replies to this topic

#1 JCDarkstar

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Posted 27 March 2008 - 10:57 AM

When closing down files and folders using the "X" in the top right corner of the folder, I get the following:-

Problem: Windows explorer.exe error

AppName: explorer.exe
AppVer: 6.0.2900.3156
ModName: Unknown
ModVer: 0.0.0.0
offset: many and varied

but I don't get it if I close down by right clicking the file or folder on the task bar at the bottom of the screen and clicking close.

I was advised to start a new topic in the XP Forum (by Don77)with the error message I am receiving and to let you know I have run through the malware forum and were directed to start a new topic as there are no signs of malware causing this problem.

My System

Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type Intel Pentium 4, 3400 MHz (17 x 200)
Motherboard Name Asus P4SD-LA (3 PCI, 1 AGP, 4 DDR DIMM, Audio, Video, LAN)
Motherboard Chipset Intel Breeds Hill i848P
System Memory 1024 MB (PC3200 DDR SDRAM)
BIOS Type AMI (08/27/04)

Display:
Video Adapter NVIDIA GeForce 7300 GT (512 MB)
Monitor Plug and Play Monitor [NoDB] (CNB40301JW)

Multimedia:
Audio Adapter C-Media CMI8738/C3DX Audio Device

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive Maxtor 7Y250M0 (250 GB, 7200 RPM, SATA)
Disk Drive Generic USB SM Reader USB Device
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Disk Drive Generic USB CF Reader USB Device
Disk Drive USB2.0 (FS) FLASH DISK USB Device (243 MB, USB)
Optical Drive HP DVD Writer 400c (DVD:8x/4x/12x, CD:24x/10x/40x DVD+RW)
Optical Drive SAMSUNG DVD-ROM SD-616E (16x/48x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 235504 MB (190326 MB free)
H: (FAT32) 3853 MB (3683 MB free)
Total Size 233.7 GB (189.5 GB free)

Hope you can help with this as I have spotted the same thing happening on friends and family computers PC and Laptop.

Thank you in advance for any solutions.

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#2 hamluis

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Posted 27 March 2008 - 12:26 PM

I know this is a general answer, but...have you tried running chkdsk on your system since you freed it of malware?

XP Chkdsk, Using the Graphical Version (My Computer) - http://www.updatexp.com/windows-xp-chkdsk.html

One of the problems with malware (IMO) is that we users don't really know the extent of damage which may have been done to other files by the invasion.

Running chkdsk and defragging would be my first steps in trying to make sure that the system is working as it should.

After those steps, I would use Event Viewer to see what known troublesome items have caught the attention of the O/S. These items will appear as errors on the Application or Security tabs. If any time correlation can be made between the errors in EV and the errors you get onscreen, I think we might have an obvious winner :thumbsup:.

What is the Event Viewer, and Should I Care - Ask Leo! - http://ask-leo.com/what_is_the_event_viewe...uld_i_care.html

Louis

#3 JCDarkstar

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Posted 02 April 2008 - 08:05 AM

Thank you for your help Hamluis. Gave your idea a try and I am still getting the error. Did a check of the Event Viewer and came up with the same conclusion, which points to the following:

AppName: explorer.exe
AppVer: 6.0.2900.3156
ModName: Unknown
ModVer: 0.0.0.0
offset: many and varied

which is what is causing the problem, but I do not know what it is.

Thank you an advance for any further assistance.

#4 hamluis

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Posted 02 April 2008 - 08:55 AM

Appreciated :thumbsup:.

My next step would be to run sfc /scannow to see if any system files are missing or damaged and need to be replaced.

For this, an XP CD is required, see LEARN how to use SFC.EXE (system file checker) in this article! - http://www.updatexp.com/scannow-sfc.html

You do have all critical updates installed?

Louis




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