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Computer Keeps Crashing!


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4 replies to this topic

#1 pasta

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Posted 27 March 2008 - 08:48 AM

Just like the topic, my computer keeps crashing, the monitor will go black and stay that way, and then the computer will be unresponsive and the only way you can do is restart. Sometimes it will just freeze.

The trigger seems to be random, surfing the web, looking at pictures, browsing my files, using a program or playing a game.

please help, its really becoming a pain.

thanks

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#2 dc3

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Posted 27 March 2008 - 10:45 AM

One of the causes of this is overheating, open the case and see if you have a build up of dust, especially on the CPU heat sink and fan. If you do have a build up of dust inside you can use some canned air to blow it out, don't forget to clean out the air intakes location/s.

If you don't have a build up of dust check the Event Viewer to see what errors are occurring at the time this is happening.

Start> right click on My Computer> Manage> Event Viewer. Be sure that you choose System.

The error will appear in the far left column and will appear as a red dot with a white X inside. Each of the columns has a title at the top of them, the column that you want is the Event column. When you see an error follow it to the right across the page to the event column, there will be a set of numbers in there, this is the error code. If you right click on the error code a drop menu will appear, click on Properties, another page will open which will contain a description of the error.

Please post the error codes and descriptions back in this topic.

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#3 pasta

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Posted 29 March 2008 - 02:03 AM

thanks for the reply

here are the errors, there are 4

first one the most common
source: sptd, event: 4
Description:
Driver detected an internal error in its data structures for .

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


another one, source:W32time, event:17, 29, 34 there are multiple entries

The time service has detected that the system time needs to be changed by -57915 seconds. The time service will not change the system time by more than -54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com (ntp.m|0x1|192.168.240.250:123->207.46.197.32:123) is working properly.


and a system error category:(102) event:1003

Error code 1000007f, parameter1 00000008, parameter2 f797ed70, parameter3 00000000, parameter4 00000000.


source: service control manager event:7011

Timeout (30000 milliseconds) waiting for a transaction response from the VSSERV service.

here they are thanks

Edited by pasta, 29 March 2008 - 02:11 AM.


#4 usasma

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Posted 29 March 2008 - 06:06 AM

Error code 1000007f, parameter1 00000008, parameter2 f797ed70, parameter3 00000000, parameter4 00000000
Here's a link to a description of the STOP 0x7f error message: http://www.osronline.com/ddkx/ddtools/bccodes_0ug7.htm

As you can see, there's a whole busload of stuff that could be wrong - but the most common reasons(IMO) for this particular error (using parameter 1) are hardware errors (particularly memory) and malware

I'd first run this free memory diagnostic: http://www.memtest86.com/ Follow the directions to make a bootable CD, and then let the test run overnight. If it starts spitting out errors you can stop the test. The errors usually mean that the memory is bad. To confirm this, if you've got multiple sticks, you can start removing sticks until you've found one that passes the test - then use that one to test each of the slots. If you've only got one stick, then you'll have to get another stick and use it to test with.

If the memory test passes, then I'd suggest using a couple of these free, online scans to see if some malware has bypassed your protection and corrupted your system:

Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>
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#5 Orange Blossom

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Posted 29 March 2008 - 07:27 PM

Hello pasta,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/135762/task-manager-disabled-by-administrator/ Because you have this log posted, DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

Please be patient as the HJT team is extremely busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response by, let's say, April 3, add a response to the five days no response topic and paste in the link to your thread.

To avoid confusion, I am closing this topic. Once you have been cleared by the HJT team and if you are still experiencing the issues discussed in the first post here, send a PM to a moderator to reopen this thread.

Orange Blossom :thumbsup:

Edited by Orange Blossom, 29 March 2008 - 07:28 PM.
Add additional note. ~ OB

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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